Josephine Lopez
Lubbock,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Customer Service Resolution Specialist
Wells Fargo & Company
07.2007 - 04.2025
- Streamlined processes for quicker issue resolution, boosting overall customer experience.
- Provided personalized support to customers, ensuring their needs were thoroughly addressed.
- Cultivated positive relationships with customers through active listening, empathy, and genuine concern for their needs.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Managed high call volume while maintaining exceptional service quality and professionalism.
Customer Care Representative
Cingular Wireless
03.2003 - 05.2007
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Debt Collector
Argent Healthcare
10.1998 - 04.2002
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Analyzed customer financial records to determine appropriate payment plan, for surrounding hospitals
Data Entry Clerk
HarperCollins Publishing
07.1994 - 08.1997
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Education
Medical Office Specialist - Medical Informatics
American Commercial College
Lubbock, TX02-1991
High School Diploma -
Coronado High School
Lubbock, TX05-1988
Skills
- Call center experience
- CRM software
- Email etiquette
- Teamwork and collaboration
- Problem-solving skills
- Product knowledge
- Excellent communication
- Computer skills
- Phone etiquette
Timeline
Customer Service Resolution Specialist
Wells Fargo & Company
07.2007 - 04.2025
Customer Care Representative
Cingular Wireless
03.2003 - 05.2007
Debt Collector
Argent Healthcare
10.1998 - 04.2002
Data Entry Clerk
HarperCollins Publishing
07.1994 - 08.1997
Medical Office Specialist - Medical Informatics
American Commercial College
High School Diploma -
Coronado High School
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