Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine Lowrie

Las Vegas,NV

Summary

Experienced with inventory management, logistics coordination, and maintaining warehouse safety. Utilizes strong teamwork and adaptability to meet operational demands. Track record of effectively operating warehouse equipment and ensuring efficient workflow.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Service Associate

EOS Fitness
01.2024 - Current
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Managed client accounts by updating information and processing transactions accurately.

General Warehouse Associate

AmerisourceBergen
06.2022 - 09.2023
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
  • Exceeded daily productivity goals through efficient task completion and strong time management skills.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
  • Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
  • Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Associate Manager

Sonic Drive In
04.2016 - 12.2021
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
  • Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
  • Oversaw training and onboarding process for all newly hired employees within Sonic Drive In.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
  • Improved client satisfaction by consistently delivering high-quality work on schedule.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Independent Study
Remote Study

Skills

  • Customer support and service
  • Complaint resolution
  • Quality assurance and control
  • Inventory management
  • Point-of-sale systems
  • Payment processing and handling
  • Client relationship management
  • Returns and refunds processing
  • Multitasking and organization skills
  • Computer proficiency
  • Order fulfillment and workflow management
  • Attention to detail in data entry
  • Clerical support and records oversight

Timeline

Service Associate

EOS Fitness
01.2024 - Current

General Warehouse Associate

AmerisourceBergen
06.2022 - 09.2023

Associate Manager

Sonic Drive In
04.2016 - 12.2021

Independent Study

Similar Profiles

CREATE PROFILE