Josephine Ludwig
Athol,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Receptionist
Chelmsford Animal Hospital
Chelmsford, MA
07.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Shift Supervisor
Pet Supply Plus
Athol, MA
02.2021 - 07.2023
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Collaborated with management to plan special events or promotions.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
Teacher's Aide Volunteer
YMCA Daycare
Athol, MA
09.2021 - 12.2021
- Assisted teachers with classroom activities and lesson plans.
- Provided assistance to teachers in setting up technology tools for use in instruction.
- Maintained an organized work area by cleaning desks, bookshelves, computers., between classes.
- Supervised children and participated with children in activities.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Assisted teachers with lesson preparation and curriculum implementation.
Education
Associate of Arts - Human Services
Mount Wachusett Community College
Gardner, MA12-2021
High School Diploma -
Chelmsford High School
North Chelmsford, MA06-2016
Skills
- Bookkeeping
- Administrative Support
- Scheduling
- File Management
- Data Entry
- Organization skills
- Tech-Savvy
Accomplishments
- Bronze Award (Girl Scouts)
Refrences:
- Robin Grant-Briner: Manager at Pet Supplies Plus (978)320-6337
- Jed Richardson: (413)824-9480
- Kathy Clark: Girl Scout Leader (978)857-1651
Timeline
Receptionist
Chelmsford Animal Hospital
07.2023 - Current
Teacher's Aide Volunteer
YMCA Daycare
09.2021 - 12.2021
Shift Supervisor
Pet Supply Plus
02.2021 - 07.2023
Associate of Arts - Human Services
Mount Wachusett Community College
High School Diploma -
Chelmsford High School
Similar Profiles
Carly AudetCarly Audet
Registered Veterinary Technician at Chelmsford Animal HospitalRegistered Veterinary Technician at Chelmsford Animal Hospital
CHELSEY SCIBILIACHELSEY SCIBILIA
Client Services Supervisor at Animal Hospital Of NashuaClient Services Supervisor at Animal Hospital Of Nashua
Kimberly TroxelKimberly Troxel
Assistant Hospital Manager/Inventory Manager/Training Manager at Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCCAssistant Hospital Manager/Inventory Manager/Training Manager at Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCC
Christopher ShaddockChristopher Shaddock
Peer Counselor at Montachusett Veterans Outreach CenterPeer Counselor at Montachusett Veterans Outreach Center
Heather BakerHeather Baker
Obstetrical Nurse Case Manager at Fallon HealthObstetrical Nurse Case Manager at Fallon Health