Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Josephine Marie Carraway

Helotes,Tx

Summary

I provide dynamic hospitality with a proven track record of enhancing guest experiences through exceptional customer service and order accuracy. I demonstrate strong time management skills and effective communication, contributing to seamless teamwork in high-pressure environments. I am recognized for consistently exceeding sales goals while upholding superior service standards. I am passionate about leveraging expertise in cocktail service to elevate dining experiences further. I am an energetic server with a background in high-volume restaurant environments. I know how to deliver superior guest service while maintaining professional rapport with team members. I have attained strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. I am committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Saltgrass Steakhouse
Helotes, TX
01.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Prepared checks, itemizing total meal costs and taxes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.

Hostess/Server

El Chaparral
Helotes, TX
05.2022 - 12.2023
  • Lead host - directed seating arrangement, alongside managers.
  • Set up tables and assemble large parties.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Served food and beverages to patrons and confirmed complete orders.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Addressed complaints to kitchen staff and served replacement items..

Cashier and Smoothie Maker

Smoothie King
San Antonio, TX
09.2021 - 05.2022
  • The daily report of revenue was often completed.
  • Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Demonstrated knowledge of various types of smoothies available in order to provide accurate descriptions to customers.
  • Stocked shelves with ingredients for smoothie preparation.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Monitored inventory levels of ingredients and placed orders for replenishment when necessary.
  • Trained new team members in applicable job duties and practices.
  • Cleaned blenders, mopped and swept floors and stocked coolers.

Cook and Cashier

Taco Cabana
San Antonio, TX
10.2020 - 06.2021
  • Requested supplies and equipment orders, explaining needs to managers.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.

Education

Bachelor of Arts - English Literature

University of Texas At San Antonio
San Antonio, TX
05-2026

High School Diploma - AP classes, literature and composition

Sandra Day O'Connor
Helotes, TX
06.2021

Skills

  • Table resetting
  • Team member support
  • Hostess support
  • Food safety practices
  • Guest seating
  • Order accuracy
  • Positive guest interactions
  • Take-out service
  • Sales expertise
  • Dish preparation
  • Food running
  • Dining customer service
  • Customer service
  • Positive and professional

References

  • Chelsie Robinson, (210) 214-6696
  • Fia Willis, (210) 347-9815
  • Paul Joseph, (210) 367-6765
  • Rosa Gomez, (210) 291-9384

Certification

  • food and handlers certification
  • tabc certified

Timeline

Server

Saltgrass Steakhouse
01.2024 - Current

Hostess/Server

El Chaparral
05.2022 - 12.2023

Cashier and Smoothie Maker

Smoothie King
09.2021 - 05.2022

Cook and Cashier

Taco Cabana
10.2020 - 06.2021

Bachelor of Arts - English Literature

University of Texas At San Antonio

High School Diploma - AP classes, literature and composition

Sandra Day O'Connor

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Josephine Marie Carraway