JOSEPHINE MARTELL

Managed Hotel

Managed front desk, reservations, guest relations, bookkeeping,

housekeeping, maintenance, security, scheduling activities, staff, tours and more. Ensured all human resource responsibilities are met related to performance evaluations, hiring, firing, pay, and payroll while controlling costs.

All sales/marketing. Delivered training on how to thrive on high stress, high effort, and be truly supportive of staff and guests. Went through a renovation and converted from an IHG franchise to a Choice franchise.

• Collaborated with other department managers on cross-functional projects, fostering cooperative atmosphere that drove overall organizational success.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Managed financial aspects, including budgeting, forecasting, and cost control for optimal profitability
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations
• Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes
• Interacted well with customers to build connections and nurture relationships

• Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
• Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
• Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
• Resolved guest issues promptly, ensuring positive experience for all hotel patrons.
• Oversaw day-to-day operations with over 25 employees