Josephine Mawae-Prince
Kailua,HI
Summary
Proven leader in child development and program management, excelling in curriculum planning and safety awareness at MCCS CYP CDC. Enhanced participant retention and satisfaction through innovative strategies and effective communication. Skilled in CPR/First Aid, demonstrating exceptional group leadership and fostering significant personal growth among participants. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
9
9
years of professional experience
Work History
CYP Program Assistant
MCCS Laulima CDC
03.2021 - Current
- Maintained inventory of supplies and equipment necessary for day-to-day operations while adhering to budget constraints effectively.
- Assisted in maintaining a safe, healthy, and inclusive environment for all program participants.
- Supported the program''s goals by maintaining a consistent presence within the classroom and providing necessary assistance to participants as needed.
- Communicated effectively with parents, updating them on the progress of their children within the program.
- Promoted healthy lifestyles by introducing fitness activities and nutritional education during sessions.
- Assisted in the development of comprehensive curriculum, ensuring age-appropriate content and learning objectives for participants.
- Managed attendance records, ensuring accurate documentation for all participants in each session.
- Fostered social awareness through engaging workshops on topics like diversity, inclusivity, environmental responsibility.
- Maintained detailed records of participant achievements while continuously working toward individualized goals.
- Increased participant retention rates by creating a welcoming atmosphere that encouraged personal growth.
- Collaborated with other staff members to develop new strategies for improving overall program effectiveness.
- Continuously assessed current programming needs, making adjustments to improve overall effectiveness and participant satisfaction.
- Created safe, fun environment for children.
Barista Shift Lead
Starbucks
08.2018 - 03.2021
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Provided constructive feedback on store operations to management for continuous improvement initiatives.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
- Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
Assistant Manager
Molokai Outdoors
06.2015 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured accurate financial reporting through diligent tracking of transactions, deposits, and expenses related to rentals.
- Bolstered client retention rates through personalized follow-up communications after completed rentals, expressing gratitude for their business while also soliciting feedback for improvement opportunities.
- Optimized property turnover timeframes by coordinating efficient cleaning schedules between guest stays or tenant turnovers.
- Increased customer satisfaction by addressing and resolving rental issues promptly and professionally.
Camp Counselor Volunteer
Molokai Baptist Church
06.2017 - 07.2017
- Mentored younger or less experienced campers, providing guidance and support as they navigated unfamiliar situations or challenges.
- Developed strong relationships with campers, providing guidance and support to foster personal growth and selfconfidence.
- Managed conflicts between campers effectively, utilizing problem-solving strategies to maintain a harmonious atmosphere.
- Collaborated with fellow counselors to ensure smooth operation of daily routines and schedules within the camp program.
- Enhanced camper experience by planning and implementing engaging activities tailored to various age groups and interests.
Education
High School Diploma -
Molokai High School
Hoolehua, HI05.2018
Skills
Parent Communication
Curriculum Planning
Behavior management techniques
Child Supervision
Safety awareness
Safety understanding
Positive Reinforcement
Childcare
Timeline
CYP Program Assistant
MCCS Laulima CDC
03.2021 - Current
Barista Shift Lead
Starbucks
08.2018 - 03.2021
Camp Counselor Volunteer
Molokai Baptist Church
06.2017 - 07.2017
Assistant Manager
Molokai Outdoors
06.2015 - 07.2018
High School Diploma -
Molokai High School
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