Josephine Mbutha
Financial Specialist
Durham,NC
Summary
Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.
Overview
13
13
years of professional experience
Work History
Account Specialist
Coastal Credit Union
10.2022 - Current
- Handled all requests to completion, ensuring compliance with firm policies and federal regulations.
- Enhanced client relationships through every interaction, achieving a client satisfaction rate of ##% by delivering exceptional service and maintaining contract integrity.
- Coordinated all client correspondence regarding service and claims, ensuring organized documentation and timely responses, reducing response time by ##%.
Financial Specialist
PNFP
10.2019 - 03.2022
- Delivered distinctive service to clients and prospects while ensuring compliance with firm policies, procedures, and applicable federal regulations and state laws.
- Prioritized and made timely decisions regarding client requests while providing support for general service inquiries.
- Monitored and managed required reports to ensure adherence to Pinnacle guidelines, minimizing risk to the firm.
Universal Banker
BB&T Bank
07.2015 - 09.2019
- Built long-term relationships with clients in-person and by phone.
- Understood client's financial needs and provided consultative solutions through appropriate product recommendations or referrals to financial partners
- Maintained relationships within the branch and delivered superior quality service in-person or by phone.
Banker
BB&T Bank
04.2014 - 06.2015
- Executed client services including ordering bank cards and checks to enhance customer satisfaction. Record all transactions promptly, accurately and in compliance with bank procedures Addressed inquiries related to checking and savings accounts and bank products to provide accurate information Resolved client account issues while promoting bank products and services to improve client understanding
- Complied with all internal controls and established policies and procedures.
- Advised clients on deposit, lending, and account solutions aligned with financial needs.
- Processed account openings, maintenance requests, and transaction activity with accuracy and compliance.
- Reviewed loan applications and documentation to support timely credit decisions.
Teller
BB&T Bank
10.2013 - 03.2014
- Processed cash transactions at the bank and checks for deposit and check accuracy of deposit slip
- Provided client services including ordering bank cards and checks, enhancing customer satisfaction
- Answer inquiries regarding checking and savings accounts and other bank related products
- Attempt to resolve issues and problems with client's accounts
- Resolved client account issues, ensuring accurate account management and improved client trust
- Explained and promoted bank products and services, contributing to client awareness and engagement
- Ensure compliance with all internal controls and established policies and procedures
Education
Bachelors Of Administration - Business And Management
Jomo Kenyatta University Of Technology
Thika01-2007
Skills
- Financial planning
- Financial Analysis
- Income Projections
- Account administration
- Customer relationship management
- Document management
- Cash management
- Financial reporting
Timeline
Account Specialist
Coastal Credit Union
10.2022 - Current
Financial Specialist
PNFP
10.2019 - 03.2022
Universal Banker
BB&T Bank
07.2015 - 09.2019
Banker
BB&T Bank
04.2014 - 06.2015
Teller
BB&T Bank
10.2013 - 03.2014
Bachelors Of Administration - Business And Management
Jomo Kenyatta University Of Technology