Summary
Overview
Work History
Education
Skills
College and Community Engagement
Timeline
Generic

Josephine McClure

Holland,MI

Summary

Dynamic professional with a proven track record at Sedgwick, excelling in claims management and customer service. Demonstrated adaptability and strong problem-solving skills, streamlining workflows to enhance efficiency. A fast learner with expertise in database management, I foster collaboration and maintain a focus on achieving high-quality results.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience

Work History

Internship Student

Community Action House
02.2025 - Current
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.
  • Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
  • Collected, arranged, and input information into database system.

Office Assistant

Hope College Student Developement
08.2022 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Expedited document processing with accurate data entry and timely filing.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Served as an assistant to six office personal

Neighborhood Coordinator

Hope College Residential Life
08.2022 - Current
  • Supervises 6-8 staff members ensuring accurate and timely completion of programs, reports, and budgets
  • Coordinated volunteer efforts, recruiting and training residents to contribute towards community development.
  • Led efforts to promote inclusivity within the neighborhood, hosting events that celebrated diversity and encouraged cultural exchange among residents.
  • Managed budgets for neighborhood programs, effectively allocating resources to maximize impact.
  • Enhanced community engagement by organizing regular neighborhood events and activities.
  • Provided leadership, guidance and support to staff members.
  • Performed staff performance evaluations, managed corrective actions when necessary.

Internship Student

Klezmer Maudlin PC
05.2023 - 08.2024
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Streamlined office processes with diligent organization, resulting in improved efficiency.
  • Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
  • Sorted and organized files, spreadsheets, and reports.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.

Residential Assistant

Hope College Residential Life
08.2022 - 08.2023
  • Encouraged student participation in community and social university-sponsored programs
  • Upheld all university and residence hall rules, regulations, and policies.
  • Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
  • Assisted in opening and closing of residence halls at beginning and end of each semester, as well as during vacation periods.
  • Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
  • Promoted a sense of community among residents through the planning and execution of social events and activities.
  • Organized training sessions on emergency procedures for both staff members and residents to increase preparedness during crisis situations.
  • Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
  • Enforced policies and safety standards through building and room rounds.
  • Solved grievances and complaints by collaborating with residents.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Conducted weekly meetings with students to review goals, address issues and provide support.
  • Promoted culture of respect and understanding among students.

Claims Team Manager

Sedgwick
05.2020 - 08.2020
  • Led a highly effective claims team, consistently achieving or exceeding company benchmarks for accuracy and efficiency.
  • Consistently maintained a strong focus on customer service excellence, positively impacting client relationships and company reputation.
  • Reduced claim processing time by implementing efficient workflow management strategies.
  • Evaluated team member performance through ongoing monitoring and assessment tools, identifying areas for growth and development opportunities.
  • Streamlined claims processing procedures, resulting in increased productivity and reduced errors.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Claims Specialist

Sedgwick
04.2020 - 05.2020
  • Followed up with customers on unresolved issues.
  • Reviewed claims documents to verify required information and secure any missing data for settlements.
  • Streamlined documentation workflow, enabling quicker claim resolution and enhancing customer satisfaction.
  • Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.

Education

Bachelor of Arts - Political Science

Hope College
Holland, MI
05-2025

Skills

  • Research
  • Problem-solving
  • Fast learner, Initiative
  • Adaptability and flexibility
  • Database management
  • Workflow optimization
  • Materials preparation, Report preparation
  • Verbal and written communication
  • Critical thinker
  • Microsoft Office Suite
  • Multitasking and organization
  • Interpersonal and social skills,Teamwork and collaboration

College and Community Engagement

  • Plans and leads weekly bible study August 2022-Present
  • Hope College Women's Soccer Student Manager August 2021-October 2024
  • Executive Operations Chair Social Justice Team, Holland, MI


Timeline

Internship Student

Community Action House
02.2025 - Current

Internship Student

Klezmer Maudlin PC
05.2023 - 08.2024

Office Assistant

Hope College Student Developement
08.2022 - Current

Neighborhood Coordinator

Hope College Residential Life
08.2022 - Current

Residential Assistant

Hope College Residential Life
08.2022 - 08.2023

Claims Team Manager

Sedgwick
05.2020 - 08.2020

Claims Specialist

Sedgwick
04.2020 - 05.2020

Bachelor of Arts - Political Science

Hope College

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Josephine McClure