Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

JOSEPHINE MESA

Stockton,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Guest Relations Associate

Yogi Bears Jellstone Park
04.2024 - Current
  • Assisted guests with variety of services and local attraction information.
  • Scheduled and confirmed campground reservations for guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in and check-out procedures for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained accurate and up-to-date records of guest information.
  • Upheld campground policies and procedures by providing high level of customer service.
  • Responded to guest inquiries to maximize guest satisfaction.

Customer Satisfaction Representative

AutoZone
05.2023 - 10.2023
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.

CASHIER

SKY RIVER CASINO
07.2022 - 02.2023
  • I worked inside the food market with 12 different outlets
  • It was part of my job to learn and memorize each menu and taste the food so I could give recommendations to customers on what was good to try.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

ASST STORE MANAGER

DOLLAR GENERAL
04.2021 - 09.2021
  • I oversaw helping with hiring/interview process
  • I would make the schedules, as well as placing orders for what was needed in the store
  • As well as scanning the ins and outs of the products in the store.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

ASST FRONT END LEAD

DOLLAR GENERAL
- 09.2018
  • I was expected to help make sure the front of the store was in order along with doing price changes when needed
  • Also expected to help cashiers when needed and put shipments away when we would receive them.

CASHIER/HOST

JACKSON RANCHERIA CASINO
04.2016 - 11.2016
  • I was expected to help ring customers in at the front of the buffet and if needed would seat the at their table and take a drink order if needed
  • Also, would make sure the front area was clean and organized at the end of my shift.

PHTOGRAPHER/SALES ADVISOR

PICTURE PEOPLE
06.2015 - 04.2016
  • I had two different roles with this company
  • I would act as a cashier when needed as well as being a photographer
  • I would follow up with past customers on making new appointments to come in for updated pictures, as well as trying to get new customers to come in to get pictures done.

Education

MEDICAL ASSISTANT -

UEI
08.2017

HIGH SCHOOL DIPLOMA -

AIA CHARTER SCHOOL
07.2015

Skills

  • Store management
  • Retail management
  • Merchandising
  • Packaging
  • Photography
  • Pricing
  • Store resets
  • Order picking
  • List one of your strengths
  • Assistant manager experience
  • Inventory control
  • Cash handling
  • Sales
  • Hospitality Management
  • Exceptional communication
  • Reservation Management
  • Local Area Knowledge
  • Food and beverage knowledge
  • Complaint Handling
  • Payment Processing
  • Upselling abilities
  • Check-in and Check-out Procedures
  • Lost and Found Management
  • Guest satisfaction

Timeline

Guest Relations Associate

Yogi Bears Jellstone Park
04.2024 - Current

Customer Satisfaction Representative

AutoZone
05.2023 - 10.2023

CASHIER

SKY RIVER CASINO
07.2022 - 02.2023

ASST STORE MANAGER

DOLLAR GENERAL
04.2021 - 09.2021

CASHIER/HOST

JACKSON RANCHERIA CASINO
04.2016 - 11.2016

PHTOGRAPHER/SALES ADVISOR

PICTURE PEOPLE
06.2015 - 04.2016

ASST FRONT END LEAD

DOLLAR GENERAL
- 09.2018

MEDICAL ASSISTANT -

UEI

HIGH SCHOOL DIPLOMA -

AIA CHARTER SCHOOL

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