Josephine Moeoge

Ramp Agent

02.2023 - 05.2024

Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Guided aircraft into and out of parking positions using hand signals.
Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 200 daily flights.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Tracked flight schedules to promote on-time landings and avoid loading delays.
Checked cargo and baggage for security to meet TSA regulations.
Coordinated ground crew activities to complete objectives on schedule.
Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.

Summary