Josephine Morgan
Hartville,US
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Therapeutic Program Worker
Heartland Behavioral Healthcare
09.2023 - 09.2024
- Evaluated effectiveness of implemented therapeutic approaches recommending changes when necessary.
- Implemented appropriate behavioral management techniques when necessary to maintain a positive atmosphere conducive to learning new skills.
- Promoted positive behavior change through the implementation of evidence-based interventions and strategies.
- Facilitated group therapy sessions focused on skill-building, problem-solving, and emotional regulation techniques for diverse clientele.
Crisis Assistant
Coleman Behavioral Health
03.2021 - 08.2023
- Demonstrated cultural sensitivity and respect for diversity when working with clients from various backgrounds, promoting an inclusive and supportive environment.
- Utilized active listening skills to accurately assess caller needs and provide appropriate resources.
- Provided immediate crisis intervention services for callers experiencing emotional distress or seeking assistance with personal concerns.
- Supported clients experiencing mental health crises by connecting them with appropriate professionals and resources.
Receptionist
Sunrise Massage Therapy Services
10.2019 - 02.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Hairdresser Assistant
Beginnings Salon And Day Spa
12.2018 - 10.2019
- Promoted salon offerings by educating clients about available services, products, and promotions.
- Streamlined workflow in the salon by regularly cleaning tools, stations, and floors throughout the day.
- Improved client satisfaction by providing exceptional service and maintaining a clean, organized salon environment.
- Assisted hairdressers in efficiently completing appointments by preparing clients for services and maintaining supplies.
- Assisted hair stylists with colorwork by applying base colors and toners.
Education
High School Diploma -
Lake High School
Uniontown, OH05.2018
Skills
- Time management
- Adaptability
- Collaboration
- Staff Training
- Interactive communication skills
- Flexible mindset for workplace flexibility
- Independent and self reliant but also a team player
Certification
- Licensed cosmetologist [2018- current]
Timeline
Therapeutic Program Worker
Heartland Behavioral Healthcare
09.2023 - 09.2024
Crisis Assistant
Coleman Behavioral Health
03.2021 - 08.2023
Receptionist
Sunrise Massage Therapy Services
10.2019 - 02.2021
Hairdresser Assistant
Beginnings Salon And Day Spa
12.2018 - 10.2019
High School Diploma -
Lake High School
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