Josephine Morgan
Cherry Hill,NJ
Summary
Experienced Supervisor with proven track record in the food service industry. Adept at motivating and leading teams, effectively communicating duties and tasks. Committed to delivering highest standard of service, while creating a warm and welcoming environment for customers. Possesses excellent problem-solving skills, enabling successful navigation within busy and constantly changing work environments.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Head Barista
Whole Food Market
01.2022 - 08.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Greeted guests with pleasant smile and superior customer service.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Arranged merchandise and built eye-catching displays to increase sales.
- Memorized official and off-menu coffee and tea preparations.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Addressed and resolved customer concerns to maintain brand loyalty.
Head Cashier
Kung Fu Tea
04.2021 - 01.2022
- Cultivated pleasant and cooperative work environment for cashiers.
- Listened to customer complaints, resolved issues, and escalated complex concerns to manager for resolution
- Conversed with customers about experiences, needs, and upcoming promotions to maximize brand loyalty.
- Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
- Engaged customers, built connections, and maintained positive attitude.
- Worked safely and quickly to help customers transport heavy items and purchases.
- Kept employee and customer areas clean, neat, and ready for challenges and used slow periods to tackle routine housekeeping needs.
Education
Associate of Arts - Fine Arts
Rowan College At Burlington County
High School Diploma -
Lenape High School
Medford, NJ06.2021
Skills
- Customer Service
- Front of House Operations
- Proper Food Serving and Preparation
- Verbal and Written Communication
- Shop Opening and Closing
- POS Systems
- Policy Enforcement
- Hospitality and Professionalism
- Employee Training
- Staff Management
- Inventory control and record keeping
- Operations Management
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Head Barista
Whole Food Market
01.2022 - 08.2023
Head Cashier
Kung Fu Tea
04.2021 - 01.2022
High School Diploma -
Lenape High School
Associate of Arts - Fine Arts
Rowan College At Burlington County