Josephine Morrow
Los Angeles,CA
Summary
Self-motivated, competitive, highly organized, enthusiastic, team leader, willing and able to work in a fast- paced environment. Seeking opportunities in leadership to employ stellar and extensive experience in management, customer service, and training
Overview
26
26
years of professional experience
1
1
Certification
Work History
Tax Preparer Specialist
H&r Block
01.2023 - Current
- Completed and filed returns with tax departments at the local, state and federal level, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, guiding financial decisions.
- Assessed client tax situations to determine the best filing options.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Offered clients recommendations to reduce tax liabilities.
- Researched complex tax issues utilizing online resources and professional tax software.
- Contacted IRS or other relevant government organizations on the client's behalf to address tax self-preparation issues.
- Utilized tax software to prepare returns and meet deadlines.
- Researched tax implications for various deductions and credits.
Human Resources Generalist
ABM-LANIER-HUNT
09.2021 - Current
- Guided managers and employees on talent management, payroll, FMLA, and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve inconvenient situations related to performance and conflict management.
- Implemented and supervised orientation procedures for new hires.
- Facilitated criminal background check process for new hires.
- Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
- Developed and enforced company policies and procedures relating to human resources activity.
- Understood, interpreted and implemented human resources inquiries to support the administration of human resources policies, procedures, and programs.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Developed and built internal and external relationships with project teams, department managers, and consultant teams to improve the delivery of HR services.
- Managed change through open communication to address employee concerns, allowing for different opinions and publicizing new strategies.
- Enabled transition of 25 employees from paper time sheets to electronic, eliminating manual time entry
Operations Safety Manager
Global Logistic Group, Inc
01.2002 - 01.2007
- Responsible for files, reports, maintenance, payroll, applications and drug testing, employees, fuel, tractors, trailers
- Ensured repairs were reported and completed timely
- Interviewed, drug screened, and hired qualified drivers
- Dispatched loads for drivers and assigned trucks
- Maintained DOT files and ensured driver compliance
- Responsible for approving all freight payments
- Negotiated freight rates for containers, LTL, and truckload rates
- Trained and enforced company policies as outlined in an Employee handbook and policy and procedures manual
- Billed for containers/trailers and empty returns
- Invoiced customers for split loads and overweight citations
- Calculated and billed customers for storage on containers
Port Logistics coordinator
K-Line of America
01.1999 - 01.2002
- Compiled and verified information necessary for import shipments
- Processed import documents and manifested information using a logistics system
- Updated systems as needed to reflect the correct information
- Prepared manifest data and transmitted to customs brokers
- Received and processed freight and confirmed delivered
- Conducted daily follow up for inbound ocean, and train freight shipments
- Monitored receipt of goods at warehouse to safeguard all containers/units were received promptly and completely
- Dispatched all inbound containers
- Moved containers to rail destinations and final destination
- Import/Export Logistics
K-Line of America
01.1997 - 01.1999
- Arrived, notified, and dispatched Import loads through IMS
- Verified steamship and customs release status through K-Line software
- Negotiated trucking rates and surcharges with carriers and updated information to Access database
- Re-billed extra charges to customers, (overweight fines, driver detention, etc.)
- Communicated with Import Customer Service on problem situations
- Managed Atlanta container inventory and covered demands and evacuated surplus
- Dispatched trucks and handled rail billing for export loads
- Researched lost equipment
Education
Bachelor’s of Science - Business, Human Resources
University of Phoenix
Online06.2025
Associates of Art - Accountancy
University of Phoenix
06.2018
Skills
- Knowledge of tax return procedures,
- Effective communication skills,
- Accounting expertise, attention to detail,
- Accuracy, integrity, computer proficiency,
- Accuracy, integrity, computer proficiency,
- Extremely
- Year-end tax provision proficiency
- IRS correspondence
- Payroll familiarity
- Tax law compliance
- Bookkeeping
- Verbal/written communication
- Interpersonal strengths
- Tax-related research
- Financial statements expertise
Accomplishments
Community Advocate|, Church Young Adults Mentorship, Started Church Singles Ministry Worked with Community Food Drives, Servant Leadership
Affiliations
Women Leading Technology Sorority, Omega Sigma Lambda.
Certification
CTECT, Certified by the State of California Tax Board
Timeline
Tax Preparer Specialist
H&r Block
01.2023 - Current
Human Resources Generalist
ABM-LANIER-HUNT
09.2021 - Current
Operations Safety Manager
Global Logistic Group, Inc
01.2002 - 01.2007
Port Logistics coordinator
K-Line of America
01.1999 - 01.2002
K-Line of America
01.1997 - 01.1999
Bachelor’s of Science - Business, Human Resources
University of Phoenix
Associates of Art - Accountancy
University of Phoenix