Josephine Nava
Customer Service
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Hotel Front Desk Clerk
Motel 6
Indio, CA
06.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud. Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system. Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Managed lost and found items to assist guests with retrieving belongings.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Coordinated with vendors for repair and maintenance of hotel.
Cashier/ Baker
The Cheesecake Factory
Rancho Mirage, CA
08.2020 - 05.2021
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
Cashier
Treasure Hunt
Indio, CA
10.2018 - 06.2019
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
Sociology
03.2009 - 11.2010
High School Diploma -
09.2004 - 06.2008
Skills
Welcoming guests
Multi-line phone systems
Correspondence management
Supply stocking
Word processing
Cash Handling
Problem-solving skills
Good Telephone Etiquette
Problem-Solving
Active Listening
Timeline
Hotel Front Desk Clerk - Motel 6
06.2023 - 10.2023
Cashier/ Baker - The Cheesecake Factory
08.2020 - 05.2021
Cashier - Treasure Hunt
10.2018 - 06.2019
College of The Desert - , Sociology
03.2009 - 11.2010
Amistad High School - High School Diploma,
09.2004 - 06.2008