Summary
Overview
Work History
Education
Skills
Timeline

Josephine Nava

Customer Service
Las Vegas,NV

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Hotel Front Desk Clerk

Motel 6
Indio, CA
06.2023 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud. Collected room deposits, fees, and payments.
  • Resolved service-related problems and documented actions in system. Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Coordinated with vendors for repair and maintenance of hotel.

Cashier/ Baker

The Cheesecake Factory
Rancho Mirage, CA
08.2020 - 05.2021
  • Welcomed customers and helped determine their needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Upsold additional products and services to customers, increasing revenue.

Cashier

Treasure Hunt
Indio, CA
10.2018 - 06.2019
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Education

Sociology

College of The Desert, Palm Desert, CA
03.2009 - 11.2010

High School Diploma -

Amistad High School, Indio
09.2004 - 06.2008

Skills

Welcoming guests

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Timeline

Hotel Front Desk Clerk - Motel 6
06.2023 - 10.2023
Cashier/ Baker - The Cheesecake Factory
08.2020 - 05.2021
Cashier - Treasure Hunt
10.2018 - 06.2019
College of The Desert - , Sociology
03.2009 - 11.2010
Amistad High School - High School Diploma,
09.2004 - 06.2008

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Josephine NavaCustomer Service