Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine Navarro

Yuma,AZ

Summary

Dynamic sales associate with proven expertise at Tractor Supply, excelling in customer service and conflict resolution. Recognized for enhancing customer retention through effective relationship-building and training new staff. Skilled in cash handling and multi-tasking, consistently delivering accurate transactions while maintaining a welcoming store environment.

Overview

12
12
years of professional experience

Work History

Sales Associate

Tractor Supply
04.2021 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier

HEB Grocery Store
01.2014 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

International Commerce Institute
Phoenix, AZ

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills

Timeline

Sales Associate

Tractor Supply
04.2021 - Current

Cashier

HEB Grocery Store
01.2014 - 01.2015

International Commerce Institute

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