JOSEPHINE NEIRA
Gainesville,FL
Summary
Experienced customer service professional, skilled in customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Organized Superior communication skills, cash handling accuracy. Excellent multi-tasker, active listener, strong communication skills and team worker.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Recorded accurate and efficient records in customer database.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Vet Outpatient Services
Humane Soceity of Broward County
01.2022 - Current
- Drafted contracts, explained terms to customers and acquired signatures.
- Resolved customers' complaints regarding products or services.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Collected money, provided change and recorded transactions on receipts.
- Mentored new employees on laws, regulations and organization policies to reduce onboarding time.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Assisted homeless clients with procuring mental health support and other various community resources.
Car Rental Agent
Mercedes Benz Of Pembroke Pines
05.2021 - 11.2021
- Processed rentals and collected associated payments.
- Drafted contracts, explained terms to customers and acquired signatures.
- Resolved customers' complaints regarding products or services.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Delivered updated and accurate information in response to guest inquiries.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collected money, provided change and recorded transactions on receipts.
Customer Service Clerk
Winn-Dixie Stores Inc.
11.2020 - 04.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded to customer questions about products and services.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Directed visitors to correct personnel to handle individual concerns.
- Verified order information against system data to prevent errors.
- Maximized revenue by proactively building and managing key customer relationships.
- Documented customer orders, processed payments and coordinated speedy preparation.
Cashier
Winn-Dixie
11.2020 - 04.2021
- Conferred with customers about product concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Kept front check out area clean and organized
- Responded to customer needs through competent customer service and prompt problem-solving
- Processed payments and returns with accuracy and efficiency
- Scanned merchandise and bagged using appropriate strategies for different items
- Issued receipts and processed refunds, credits, or exchanges., Supported all customer needs with attentiveness and skilled assistance
- Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas
- Maintained well-stocked cashier lanes and store shelves to promote strong sales
- Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards, protecting store operations and minimizing risk to individuals
- Greeted customers as they entered and provided them with product information
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges
- Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions
- Using a register system
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
High School Diploma -
Chaminade- Madonna College Preparatory
05.2020
Skills
- Good Communication Skills
- Attention to Detail
- Great Adaptability Skills
- Customer Service Experience
- Great work ethic
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Client Relations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Professional telephone demeanor
Certification
- 4-40 License
- 2-15 License in progress
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
State Farm
05.2024 - Current
Vet Outpatient Services
Humane Soceity of Broward County
01.2022 - Current
Car Rental Agent
Mercedes Benz Of Pembroke Pines
05.2021 - 11.2021
Customer Service Clerk
Winn-Dixie Stores Inc.
11.2020 - 04.2021
Cashier
Winn-Dixie
11.2020 - 04.2021
High School Diploma -
Chaminade- Madonna College Preparatory