Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Josephine Obie

Irving

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in complaint resolution and problem-solving. Proven ability to enhance customer satisfaction through effective communication and a high-energy attitude. Skilled in Microsoft Excel and call center operations, consistently achieving positive outcomes in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart
11.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Mortgage Loan Processor(Remote)

Azif Financial Consultant LLC
09.2020 - 11.2022
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Prepared file for final clear-to-close by branch management.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Handled any conditions sent from underwriting departments.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.

Customer Service Representative(Remote)

Mericom LLC
07.2019 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Addressed customer account discrepancies and concerns.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Associate of Arts - Computer And Information Systems

Collin County Community College
Plano, TX
10-2023

High School Diploma -

Presbyterian High School
Kumba, Cameroon
06-2018

Skills

  • Microsoft Excel
  • Problem-solving
  • Call center operations
  • Paperwork processing
  • Product education
  • Complaint handling
  • High-energy attitude
  • Critical thinking
  • Team collaboration
  • Microsoft office expertise
  • Data entry
  • Multi-line telephone operations
  • Document control
  • Call center experience
  • Spreadsheets
  • Scheduling
  • Complaint resolution
  • Account updating
  • help desk
  • risk management
  • multitasking
  • wor under pressure

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer Service Representative

Walmart
11.2022 - Current

Mortgage Loan Processor(Remote)

Azif Financial Consultant LLC
09.2020 - 11.2022

Customer Service Representative(Remote)

Mericom LLC
07.2019 - 08.2020

Associate of Arts - Computer And Information Systems

Collin County Community College

High School Diploma -

Presbyterian High School

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