Josephine Pacheco
Bronxville,NY
Summary
With a proven track record at NYU Langone Orthopedic Hospital, I excel in patient-focused care and infection control. Leveraging empathy and attention to detail, I enhance patient well-being. Successfully reduced billing turnaround by 20%, demonstrating proficiency in data collection and management. Adept at mentoring, I foster team excellence and compliance.
Healthcare professional ready to bring high level of care and support to clients. Track record of enhancing clients' quality of life through personalized care plans and empathetic interactions. Team-oriented and reliable, with focus on achieving best outcomes for clients. Proficient in patient hygiene, mobility assistance, and health monitoring.
Overview
24
24
years of professional experience
Work History
Home Health Caregiver
PPL
01.2023 - Current
- Provided compassionate care to clients, ensuring comfort and dignity during daily activities.
- Monitored and documented client health status, reporting changes to nursing staff promptly.
- Implemented strategies to enhance client engagement in recreational activities, promoting well-being.
- Advocated for client needs within healthcare teams, contributing to comprehensive care approaches.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided direct personal care and administrative services to clients.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
Patient Care Technician
NYU Langone Orthopedic Hospital
01.2014 - 01.2023
- Maintained cleanliness of patient rooms and ensured availability of necessary medical supplies.
- Supported team members by mentoring junior technicians on best practices in patient care.
- Trained new staff on hospital protocols, enhancing overall team performance and service quality.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Maintenance Manager
Blueprint
01.2013 - 01.2017
- Supervised facility maintenance staff, ensuring compliance with safety regulations and company standards.
- Conducted regular inspections of facilities to identify maintenance needs and prioritize work orders effectively.
- Trained and mentored junior staff on maintenance procedures, fostering a culture of safety and excellence.
- Scheduled routine maintenance and repair of facility equipment.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Managed staff of 3, created work schedules, distributed assignments, and supervised day-to-day operations.
Patient Care Technician
TVR Communications LLC at NYU Langone Hospital
01.2008 - 01.2011
- Led initiatives to streamline billing processes, reducing turnaround time for accounts receivable.
- Mentored junior representatives on customer service best practices and conflict resolution strategies.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Patient Account Representative
TVR Communications LLC With Columbia Presbyterian Hospital
01.2002 - 01.2008
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Trained new staff on account management procedures and compliance standards.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information
Education
Associate of Science - Health Information Management
Monroe College
Bronx, NY05-2002
Skills
- Patient observation
- Basic life support
- Infection control standards
- Blood glucose monitoring
- Infection control
- Patient services
- Data collection
- Information protection
- Emotional support
- Patient advocacy
- Bed preparation
- Patient mobility training
- HIPAA compliance
- Patient-focused care
- Attention to detail
- Medical terminology knowledge
- Patient care quality
- Activities of daily living ADL support
- Blood sugar monitoring
- Supporting personal needs
- Meal preparation
- Vital signs monitoring
Languages
Spanish
Native or Bilingual
Timeline
Home Health Caregiver
PPL
01.2023 - Current
Patient Care Technician
NYU Langone Orthopedic Hospital
01.2014 - 01.2023
Maintenance Manager
Blueprint
01.2013 - 01.2017
Patient Care Technician
TVR Communications LLC at NYU Langone Hospital
01.2008 - 01.2011
Patient Account Representative
TVR Communications LLC With Columbia Presbyterian Hospital
01.2002 - 01.2008
Associate of Science - Health Information Management
Monroe College