Josephine Perez
Orlando,FL
Summary
Enthusiastic, personable, and dedicated professional with a natural ability to create welcoming and enjoyable experiences for guests while upholding high service standards. Well-versed in customer service principles, with a strong focus on teamwork, punctuality, and thriving in fast-paced environments. Committed to enhancing customer satisfaction and ensuring a positive dining experience. Highly organized, with experience in high-volume restaurants, adept at managing customer orders and maintaining a clean, safe environment. Demonstrates excellent problem-solving skills, a strong willingness to learn, and superior communication abilities. Ready to contribute to team success, take on new challenges, and help drive organizational goals with passion and professionalism.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Veg'n Out
08.2024 - Current
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Crew Trainer
Raising Cane's
01.2024 - 08.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Played an instrumental role in achieving company-wide accolades for outstanding customer service, due in large part to the effectiveness of training initiatives led by the Certified Crew Trainer position.
- Enhanced crew efficiency by implementing comprehensive training programs and clear communication strategies.
- Assessed individual crew member strengths and weaknesses, creating tailored development plans to optimize growth potential.
- Demonstrated commitment to maintaining a safe work environment by staying up-to-date on relevant safety regulations and ensuring all crew members received necessary training in accordance with these guidelines.
- Earned recognition among peers for consistently exhibiting strong leadership qualities, including the ability to motivate team members and maintain high levels of productivity during periods of heavy workload.
- Promoted a culture of continuous improvement by encouraging open dialogue about challenges faced during shifts, fostering an environment conducive to finding innovative solutions together as a team.
- Led hands-on demonstrations of equipment usage and safety procedures, promoting adherence to best practices across the team.
- Improved overall customer satisfaction by closely monitoring crew performance and providing constructive feedback to enhance skills.
- Provided ongoing support for employees seeking advancement opportunities within the company by leveraging personal connections and offering advice based on firsthand experiences in leadership roles.
- Championed a positive attitude throughout the workplace, fostering a collaborative atmosphere that enabled crew members to thrive both individually and as valued contributors to the overall success of the organization.
- Served as a resource for troubleshooting issues related to daily operations, offering guidance based on extensive experience in various roles within the organization.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Associate of Arts - Criminology
Valencia College
Orlando, FL04-2026
High School Diploma -
Lake Nona High School
Orlando, FL05-2024
Skills
- Cleanliness
- Greeting guests
- Training and mentoring
- Open-close procedures
- Point of sale systems
- Multitasking Abilities
- Service prioritization
- Dining area maintenance
- High-volume dining
- Problem-solving abilities
- Team Leadership
- Cash Handling
Languages
American Sign Language
Limited Working
English
Native or Bilingual
Timeline
FOH Team Member
Veg'n Out
08.2024 - Current
Crew Trainer
Raising Cane's
01.2024 - 08.2024
Associate of Arts - Criminology
Valencia College
High School Diploma -
Lake Nona High School