Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Completed over 300 hours of Managerial and Customer service skills through Walmart Acdemy
Completed over 300 hours of Managerial and Customer service skills through Walmart Acdemy
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Josephine Perkins

Customer Service
Anamosa,IA

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work History

Front-end Team Lead

Walmart
Anamosa, IA
09.2014 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Monitored cash drawers in forty-seven checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed customer service duties by greeting over customers daily and informing customers about products.

Customer Service Representative

UScellular
Cedar Rapids, IA
10.2007 - 07.2013
  • Resolved concerns with products or services to help with retention and drive sales.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Approved and terminated customer contracts upon request.

Call Center Customer Service Specialist

PEARSONS
Coralville, IA
09.2006 - 10.2007
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

Joseph Moore Davidson High School
Saint Joseph, LA
08.1981 - 05.1986

No Degree - Businesss Management

Grambling State University
Grambling, LA
08.1986 - 12.1988

Skills

    Accurate money handling

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Accomplishments

  • Supervised team of twenty-five and thirty staff members.
  • Achieved award for five star ratings by completing fourteen day action plan with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Timeline

Front-end Team Lead

Walmart
09.2014 - Current

Customer Service Representative

UScellular
10.2007 - 07.2013

Call Center Customer Service Specialist

PEARSONS
09.2006 - 10.2007

No Degree - Businesss Management

Grambling State University
08.1986 - 12.1988

High School Diploma -

Joseph Moore Davidson High School
08.1981 - 05.1986

Completed over 300 hours of Managerial and Customer service skills through Walmart Acdemy

I've been employed by Walmart for the past eight years and it's been an awesome journey. Walmart invested in Academies that they placed inside of stores that offer extensive training skills to enhance growth in management. In November 2015 I was offer my first managers roll as Customer Service Manager and was sent to an Academy store in Alabama for a week which resulted in 56 hours of training. In 2017 I was promoted to Online Grocery manager and it required (254 hours) of intense training. Walmart has given me the opportunity to enchance my skills by offering free online college courses in which I will be enrolling in the Spring.

Completed over 300 hours of Managerial and Customer service skills through Walmart Acdemy

I've been employed by Walmart for the past eight years and it's been an awesome journey. Walmart invested in Academies that they placed inside of stores that offer extensive training skills to enhance growth in management. In November 2015 I was offer my first managers roll as Customer Service Manager and was sent to an Academy store in Alabama for a week which resulted in 56 hours of training. In 2017 I was promoted to Online Grocery manager and it required (254 hours) of intense training. Walmart has given me the opportunity to enchance my skills by offering free online college courses in which I will be enrolling in the Spring.

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Josephine PerkinsCustomer Service