Josephine Poole
Austin,TX
Summary
Outgoing and goal driven worker with dedication to positive customer experiences and efficient task completion. Experienced in customer service and relations, with strengths in multi-tasking, communication, problem-solving, and organization
Overview
6
6
years of professional experience
Work History
Babysitter
Many People
Austin
10.2018 - Current
- Forming bonds and connections with the children and their parents.
- Positive, gentle, and patient attitude.
- Working with children ranging from 1 to 13.
- Maintaining a positive attitude while being patient and understanding with the children.
- Creating hands-on activities.
- Diaper changes and nap time.
- Ensured physical and social well-being of each child.
- Communicated with parents about daily activities
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Tailoring activities to the individual needs of each child under care.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Remaining alert at all times while caring for multiple children at once.
- Assisting with meals, snacks, and bedtime routines for the children.
Grocery Bagger
HEB Grocery Store
Austin, TX
03.2023 - 10.2024
- Greeted and interacted with customers frequently in a positive, friendly way.
- Provided frequent customer service.
- Worked additional hours and shifts during peak periods.
- Worked with emotionally charged customers in a patient way to calm and understand them.
- Made sure that the store and cashier stations were properly cleaned and sanitized each night.
- Answered customer questions regarding products and store services.
- Ensured that any expired food was removed from shelves promptly.
- Scanned items at the register, accepted payments, and gave change to customers.
- Received customer complaints and concerns courteously and worked to find a solution.
- Engaged in continuous training on new products and bagging techniques to improve service.
- Preformed aid in the store to those who needed it.
Sales Associate
Spencer's Gifts
Austin, TX
11.2022 - 02.2023
- Improved Organization through creating appealing displays.
- Processed purchases and cash and credit payments.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store, including floors, windows, displays.
- Interacted with customers in a polite, welcoming, and patient manner.
- Used technology to assist customers in locating and selecting items.
Education
High School Diploma -
West Wood High School
Austin, TX05-2025
Skills
- Building positive relations with customers and coworkers
- Exceptional customer service
- Friendly and patient
- Forming bonds and connections with customers and kids
- Task management
- Cleanliness upkeep
- Calm demeanor
- Willingness to work extra shifts and hours
- Store opening and closing
- Flexible schedule on Weekends and closing weekdays
- Outgoing personality
- Written and oral communication skills
- Multi-tasking strength
- Time management
- Policy and procedure adherence
Languages
English
Professional
References
References available upon request.
Timeline
Grocery Bagger
HEB Grocery Store
03.2023 - 10.2024
Sales Associate
Spencer's Gifts
11.2022 - 02.2023
Babysitter
Many People
10.2018 - Current
High School Diploma -
West Wood High School
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