Josephine Reed
Little Plymouth,VA
Summary
Accomplished Office Manager with a proven track record at Tidewater Vault Service, enhancing operational efficiency and financial integrity through expert office management and organizational skills. Demonstrated excellence in staff training and customer relations, achieving significant improvements in team productivity and client satisfaction. Skilled in financial tracking and reporting, committed to maintaining confidentiality and fostering a results-driven workplace. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Tidewater Vault Service
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Financial Secretary
Second Mount Olive Baptist Church
- Received dues, fees and payments and provided transaction receipts.
- Verified processing information and deposited received funds into organizational account.
- Maintained accurate records of organizational finances and generated reports as requested.
- Enhanced financial transparency by implementing accurate record-keeping practices for all transactions.
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Collaborated with finance committee to establish procedures for money collection and recording.
- Contributed to the development of annual budgets by providing valuable input based on historical data analysis.
- Performed control and balancing procedures to verify accuracy of drawers.
Paraprofessional
Middlesex County Public Schools
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Dispatcher/Scheduler
Bay Transit
03.2017 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Improved dispatch system efficiency with implementation of new scheduling software.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Answered phone calls and responded to customer emails.
Education
Associate of Arts - Ministry
My Father's House Ministry
Toano, VA10.2023
Certificate - Educational Psychology
Everest University
Tampa, FL08.2007
Certificate of Technical Studies - Business Adminstratiom
Kee Business College
Newport News, VA08.1995
High School Diploma -
KIng And Queen Central
King And Queen Court House, VA06.1995
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Data Entry
Excellent multi-tasking ability
Customer Relations
Clear oral/written communication
Billing
Administrative Support
Payroll and budgeting
Clerical Support
Bookkeeping
Document Management
Staff hiring
Operations Management
Employee Training
Training and coaching
Policy Implementation
Financial Tracking
Financial Reporting
Certification
- CM - Certified Manager Certification
Timeline
Dispatcher/Scheduler
Bay Transit
03.2017 - Current
Office Manager
Tidewater Vault Service
Financial Secretary
Second Mount Olive Baptist Church
Paraprofessional
Middlesex County Public Schools
Associate of Arts - Ministry
My Father's House Ministry
Certificate - Educational Psychology
Everest University
Certificate of Technical Studies - Business Adminstratiom
Kee Business College
High School Diploma -
KIng And Queen Central
- CM - Certified Manager Certification
Similar Profiles
Cameron WilliamsCameron Williams
Laborer at M & M Vault ServiceLaborer at M & M Vault Service
ALPHA KAMARAALPHA KAMARA
SPECIALIST at Tidewater Association Service Contractors, TASCSPECIALIST at Tidewater Association Service Contractors, TASC
Belinda GuzmanBelinda Guzman
Bookkeeper at Rex Vault & Mausoleum Service, IncBookkeeper at Rex Vault & Mausoleum Service, Inc