Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine Reho

Portland,OR

Summary

Personable and detail-oriented team player with extensive experience in both hands-on patient care and healthcare administration. Skilled in staff training, care coordination, and fostering strong relationships with clients, healthcare professionals, and caseworkers. Knowledgeable in Oregon OAR regulations, HIPAA compliance, and various billing systems including private pay, Medicaid, VA, OPIM, and Providence ElderPlace. Dedicated to delivering high-quality, client-centered care and improving operational efficiency.

Overview

7
7
years of professional experience

Work History

Client Care Liaison- Administrator

A Place At Home
Milwaukie, Oregon
11.2024 - 09.2025
  • Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
  • Provided advocacy for clients to ensure their needs are met through appropriate services.
  • Served as a liaison between clients and community agencies providing services to them.
  • Participated in team meetings with other staff members to discuss case management issues.
  • Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
  • Ensured that all documentation is completed accurately according to state regulations.
  • Trained new employees on administrative procedures and company protocols.
  • Promoted high customer satisfaction when face to face or through phone conversations by resolving problems with knowledgeable and friendly service.

In-Home Care Liaison

No Worries In-home Care
Portland, OR
06.2024 - 11.2024
  • Coordinated communications between teams to ensure accurate information was shared in a timely manner.
  • Collaborated with senior management to identify areas of improvement within existing systems or strategies.
  • Provided support to nursing staff in the implementation of patient treatment plans.
  • Supported the delivery of medications, treatments, and other medical interventions according to established protocols.
  • Observed patients' physical condition and reported changes to the nursing staff.
  • Recorded data related to patient activities, such as vital signs, intake and output levels, and weight measurements, on appropriate forms or charts, per company policies.
  • Managed inventory control systems to track stock levels, order supplies as needed and ensure accuracy of shipments and receipts.
  • Identified areas of improvement in existing training methods and procedures.

Private In-Home Caregiver

Private Client
Portland, OR
01.2019 - 11.2024
  • Assisted with activities of daily living such as bathing, dressing, and grooming.
  • Reported any changes in condition or behavior to family members or health care professionals promptly.
  • Operated a variety of Hoyer's and lifts safely and efficiently.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.

Med Aide Shift Lead

Cherry Blossom Cottage
Portland, OR
11.2023 - 05.2024
  • Administered injections, medications and treatments as directed by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Collected samples from patients for laboratory testing purposes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Improved patient outlook and daily living through compassionate care
  • Assisted in the training of new employees.

Server

Wilsonville McMenamins Old Church and Pub
Wilsonville, Oregon
07.2018 - 07.2021
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Doughnuteer

Voodoo Doughnut Too
Portland, Oregon
02.2020 - 03.2021
  • Creativity and art skills while decorating specialty doughnuts to fit any customer need
  • Interacting with people of many backgrounds, languages, and abilities
  • Accommodating to customer needs by creating off-menu items, recommending products, and being knowledgeable of food allergy(s)
  • Cash handling and customer service
  • Setting up display cases to appeal to customers
  • Knowledgeable about products to offer personal recommendations.

Education

Associate Degree in Nursing -

Portland Community College, Sylvania Campus
Portland, OR
06-2028

Cosmetology -

Aveda Institute
Portland, OR
06.2023

High School Diploma -

Wilsonville High School
Wilsonville, Oregon
06.2019

Skills

  • Care coordination
  • Client advocacy
  • Medication administration
  • Team collaboration
  • Schedule coordination
  • Relationship development
  • Orientation and training
  • Leadership
  • Recordkeeping and file management
  • Client communication
  • End-of-life care
  • Patient care and companionship
  • Customer service
  • Professionalism and etiquette
  • First Aid/CPR
  • Cultural awareness

Timeline

Client Care Liaison- Administrator

A Place At Home
11.2024 - 09.2025

In-Home Care Liaison

No Worries In-home Care
06.2024 - 11.2024

Med Aide Shift Lead

Cherry Blossom Cottage
11.2023 - 05.2024

Doughnuteer

Voodoo Doughnut Too
02.2020 - 03.2021

Private In-Home Caregiver

Private Client
01.2019 - 11.2024

Server

Wilsonville McMenamins Old Church and Pub
07.2018 - 07.2021

Associate Degree in Nursing -

Portland Community College, Sylvania Campus

Cosmetology -

Aveda Institute

High School Diploma -

Wilsonville High School

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