Josephine Remedios Perez

As a seasonal associate my responsibilities were to operate cash register, manage incoming and outgoing goods, refill products on shopfloor, build visual displays and recommending appropriate products to reach sales targets.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.

As a Caller Representive we are to work through and correct guest concerns and compliants regarding security and customer service-related situations. Suggestive selling of all venues products and services when applicable.

• Developed effective working relationships with team members across multiple departments.
• Attended regular training sessions on updates and changes within the industry or organization.
• Maintained records of customer interactions, transactions, comments, and complaints.

To working from customer associate, moved up to shift leads, my responsibilities were to supervise daily activates of all team members for scheduled shift and provide feedback and coaching team members according to quality standards.

• Managed daily shift operations, including scheduling and assigning team members to specific tasks.
• Resolved customer complaints in a timely and professional manner.
• Developed strategies to improve operational efficiency and productivity.
• Provided feedback to team members on their performance levels.

As a formal team member for Chick-fil-A, my responsibilities were to greet customers, taking their orders and completing transactions. Along with day to day cleaning to keep the store and food preparations sanitized daily and following along with proper policies and procedures.

• Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
• Operated cash registers accurately and efficiently processed payments from customers.