Josephine Rivera
Albuquerque,NM
Summary
Highly organized and able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment. Customer service in multiple high stress environments. Knowledge in policies and procedures for multiple companies. Proficient with Microsoft Office.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
T-Mobile
03.2023 - 01.2024
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Glass Technician
Auto Glass Now
11.2022 - 02.2023
- Prevented potential accidents by conducting thorough inspections of job sites prior to beginning work, identifying hazards and implementing necessary precautions.
Customer Service Representative
Lowe’s
10.2021 - 10.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
S&P Data
04.2018 - 10.2021
- Responsible for placing anywhere from 200-300 outbound calls a day to consumers who are interested in a quote for ADT Home Security
- Provided an all-around consumer experience and would dial outbound to achieve setting up field appointments to assist on closing the sale after an all-around consumer experience per consumer needs
Mobility Sales and Service customer service representative
AT&T Convergys
08.2016 - 04.2018
- Responsible for 30-40 inbound calls per day
- Maintaining statistics such as customer experience, average handle time, and first call resolution
- Providing exceptional customer service and retail experience while also assisting customers setting up cellphone or home services
Walmart
10.2014 - 01.2016
- Provided excellent customer service while also dealing with consumer complaints
- Responsible for point of sale and helped bag groceries
Education
General Education Development -
01.2012
Del Norte High school - General Education Development
Del Norte High school
01.2011
Skills
- Highly organized
- Prioritization
- Delegation
- Customer service
- Knowledge in policies and procedures
- Proficient with Microsoft Office
References
- Samantha Sanchez, 505-415-2256
- Sarah Wilie, 505-582-7022
- Misti Chavez, 505-818-0735
Timeline
Customer Service Representative
T-Mobile
03.2023 - 01.2024
Glass Technician
Auto Glass Now
11.2022 - 02.2023
Customer Service Representative
Lowe’s
10.2021 - 10.2022
Customer Service Representative
S&P Data
04.2018 - 10.2021
Mobility Sales and Service customer service representative
AT&T Convergys
08.2016 - 04.2018
Walmart
10.2014 - 01.2016
General Education Development -
Del Norte High school - General Education Development
Del Norte High school