Josephine Rogers
Jacksonville,FL
Summary
I am a disciplined worker with proven success in busy fast-paced settings and a demonstrated ability to lead in high-pressure environments. I am skilled in building positive long-lasting personal and professional relationships. I am a flexible, hard working individual who is ready to learn and contribute to team success. I am an organized, dependable, and motivated employee eager to apply strong time management and organizational skills across various environments. I am a dedicated employee known for punctuality, seeking opportunities where excellent customer service and a positive attitude can make a meaningful difference. I am a swift learner who embraces new challenges and looks forward to the opportunity to be part of and contribute to the continued growth and success of the company.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Referral Coordinator
ENT Specialists of North Florida
Jacksonville, FL
06.2025 - Current
- Verified insurance eligibility, benefits, authorizations, and referral requirements, reducing claim denials
- Obtained and tracked insurance pre-authorizations, expediting patient treatment approvals
- Reviewed referral information to ensure diagnosis, provider, and requested services were appropriate, improving referral accuracy
- Communicated with patients, physicians' offices, insurance companies, and ENT providers to streamline referral processes
- Scheduled ENT appointments and coordinated referrals from primary-care providers, ensuring timely patient access to care
- Collected medical records, test results, and imaging prior to appointments, facilitating effective care coordination
- Followed up on incomplete or denied referrals to ensure resolution and improve referral completion
- Documented all communication and referral activity accurately in the electronic medical record (EMR/EHR), ensuring compliance
Centralized Scheduler
Flagler Health+
Saint Augustine, FL
03.2020 - 06.2025
- Scheduled, rescheduled, and canceled patient appointments across multiple providers and locations, maximizing provider utilization
- Verified patient demographics, insurance coverage, referrals, and authorization requirements, reducing appointment errors
- Communicated appointment details, preparation instructions, and reminders to patients, decreasing no-show rates
- Maintained accurate patient information within EMR systems, supporting seamless clinical operations
- Monitored scheduling queues and responded promptly to patient requests, ensuring timely service
- Ensured compliance with provider-specific scheduling guidelines and HIPAA regulations, maintaining regulatory standards
- Delivered exceptional customer service while assisting patients with scheduling needs, enhancing patient experience
Customer Service Representative
Commercial Fire
Jacksonville, FL
02.2013 - 03.2020
- Supported dispatching and scheduling of service work orders to help deliver prompt service.
- Handled high-volume inbound calls and email correspondence while maintaining fast response times.
- Prepared and monitored work orders to improve workflow visibility.
- Kept records accurate and delivered strong customer service to support client satisfaction.
Cap 2 Supervisor
Walmart
Jacksonville, FL
04.2008 - 02.2013
- Supported team of 20 associates to improve performance and productivity.
- Handled inventory, truck unloading, sorting inventory, stocking, and backroom organization to keep product available.
- Forklift operations
- Assisted with interviews, onboarding, coaching, and performance reviews to help lower turnover.
- Assigned workloads and supported smooth store operations.
Education
Associate in Science (AS) - Health Science
Ultimate Medical Academy-Tampa
Tampa, FL02-2022
High school diploma - High school
New fellowship Christian High School
Titusville, FL06-2008
Skills
- Productivity software Technical Proficiency
- Appointment scheduling
- Patient advocacy Insurance Verification
- Shipping operations
- Order picking and processing
- Warehouse operations
- Authorization management
- Patient record management
- Forklift operation
- Load securing
- Warehouse safety
- Pallet stacking
- Inventory control
- Material handling
- Shipping receiving
- Stock replenishment
- Dock operations
- Attention to detail
- Safety awareness
- Clear communication
- Problem solving
- Call handling
- Work order dispatching
- Records management
- Queue monitoring
- Time management
- Dispatching experience
Certification
- CPR Certification, BLS Certification
Languages
Spanish - Fluent, English
Timeline
Referral Coordinator
ENT Specialists of North Florida
06.2025 - Current
Centralized Scheduler
Flagler Health+
03.2020 - 06.2025
Customer Service Representative
Commercial Fire
02.2013 - 03.2020
Cap 2 Supervisor
Walmart
04.2008 - 02.2013
Associate in Science (AS) - Health Science
Ultimate Medical Academy-Tampa
High school diploma - High school
New fellowship Christian High School