Hi, I’m
Josephine Rose
Brooklyn,NY
Summary
Customer Service Representative / Administrative Assistant Profile Dedicated professional with 19 years’ experience in business administration, customer service, and operational support functions. Strong leadership, communication, relationship building, decision making, and collaboration skills. Well organized and proactive in approach to planning, managing, and analyzing complex projects or activities
Overview
7
years of professional experience
1
Certification
Work History
Humana, Inc.
Engagement Specialist
03.2022 - Current
Job overview
- Contributed to delivering on Humana’s strategy in community-based engagement
- Effectively promoted Medicare brand in community
- Provided very specific role in effort to boost Humana's community presence
- Marketed to enhance brand awareness
- Provided event flyers, brochures, and nominal
- Worked in compliance with federal, state, and local regulations that apply to Medicare Advantage market
- Established and maintain positive relationships with Community
- Review reports
- Enter leads in CHUB
- Complete required company trainings timely
- Monitor emails periodically on daily basis and respond timely
- Managed Humana’s Brooklyn Neighborhood center with daily administrative task of high-volume incoming calls, emails and faxes per day from customers
- Develop and maintain thorough understanding of Humana's products, services, and policies to provide accurate and helpful information to customers
- Assist in managing Humana's community events by scheduling on-site resources, and providing support during events.
- Assist in coordinating and managing Humana's participation in local health fairs and community events
Charlotte-Mecklenburg Schools
Behavior Modification Technician
01.2020 - 12.2021
Job overview
- Spearheaded school secretary tasks in support of learning community and school focus
- Planned, developed, and implemented behavior management programs to promote safety and wellbeing of students
- Collaborated closely with internal teams to enhance social, behavioral, and academic skills to drive educational performance
- Provided individual and group therapeutic sessions in support of students
- Identified student needs and goals to create individual plans
- Recorded student data related to attendance, academic progress, and behaviors
- Monitored school policies, procedures, and guidelines
- Maintained student progress and behavior log
- Handled crisis and routine communications to diffuse or deescalate potential issues
- Conducted ad-hoc duties as assigned
- Participated in staff and team meeting to communicate progress of tasks
- Conferred with main office employees to efficiently serve school community
- Led liaison between students, parents, schools, and community agencies
- Performed all function of human resources, pupil enrollment and services support
- Nurtured secure environment for students to acquire social and interpersonal behaviors.
NYPD
School Safety Agent
01.2017 - 12.2020
Job overview
- Oversaw safety of ~350 students, staff, and faculty visitors by patrolling buildings, and school premises
- Verified identify of visitors and escorted unauthorized parties
- Fostered safe, secure, welcoming, and peaceful environment in compliance with school policies
- Communicated emergency incidents in timely manner
- Completed required documentation with high accuracy and confidentially, Directed visitors to relevant locations and buildings
- Identified, assessed, and resolved student or visitor conflicts
- Operated scanning equipment to detect prohibited items
- Administered first-aid help and CPR as required prior to arrival of emergency medical responders
- Engaged with public on daily basis as point-of-contact
- Handled clerical, word processing, and data entry assignment.
Education
Medgar Evers College City University of New YorkBrooklyn, NY
Associate of Arts in Social Sciences
01.2018
Skills
- Microsoft Office Suite (Word, Excel, Power Point)
- Quickbooks
- Community Relations
- Product and Service Promotion
Certification
- QuickBooks Accounting Certifications
- CPR
Timeline
Engagement Specialist
Humana, Inc.
03.2022 - Current
Behavior Modification Technician
Charlotte-Mecklenburg Schools
01.2020 - 12.2021
School Safety Agent
NYPD
01.2017 - 12.2020
Medgar Evers College City University of New York
Associate of Arts in Social Sciences