Josephine Santa Cruz
Long Beach,CA
Summary
Dynamic and results-oriented professional with a proven track record at Garden of Pan Cafe and K & J Berke, Inc. Excelled in partnership development and social media marketing, boosting brand visibility and customer retention. Expert in business planning and employee training, significantly enhancing operational efficiency and team performance.
Organized Medical Debt Collector working with billing and credentialing coordinators. Meticulous worker identifies discrepancies and issues related to billing and reimbursements and implements corrective actions and adjustments. Maintains patient confidence by keeping important information confidential.
Overview
2016
2016
years of professional experience
Work History
Cafe Owner
Garden of Pan Cafe
Long Beach, CA
04.2002 - 03.2015
- Created weekly promotions to increase customer traffic in the cafe.
- Trained new employees on proper food handling techniques, safety protocols, and company policies.
- Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
- Planned special events such as open mic and or live music nights at the cafe.
- Maintained financial records for the cafe, such as sales figures and profits and losses.
Medical Billing Collector
Long Beach Medical Center
Long Beach, CA
02.1998 - 12.1998
- Followed up on unpaid claims within established time frames.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Contacted customers with delinquent accounts to solicit payment
- Assisted with customer requests and answered questions to improve satisfaction.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Marketing Consultant
K & J Berke, Inc
Long Beach , CA
- Collaborated with various departments to achieve client vision and marketing objectives.
- Organized and participated in trade shows and events to promote client products and services.
- Analyzed customer feedback data to inform marketing decisions and strategies.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Coordinated with graphic designers and web developers to ensure cohesive branding across all materials.
Education
Associate of Arts - Fashion Design And Merchandising
Brooks College
Long Beach, CA05-1996
Some College (No Degree) - Psychology
Long Beach City College
Long Beach, CASkills
- Partnership development
- Business planning
- Social media marketing
- Customer retention strategies
- Employee scheduling
- Health and safety compliance
- Beverage preparation
- Cafe inventory
- Barista skills
- Menu development/pricing
- Cost reduction
Affiliations
I have been volunteering at the Orange County Birds of Prey center in Lake Forest for 20 years. Hawks, owls, kestrels and falcons all reside here. I feed and observe them once a week. We have a release once a month and I participate with handling and talking to guest about the birds. I also help with events. I love it!
Timeline
Cafe Owner
Garden of Pan Cafe
04.2002 - 03.2015
Medical Billing Collector
Long Beach Medical Center
02.1998 - 12.1998
Marketing Consultant
K & J Berke, Inc
Associate of Arts - Fashion Design And Merchandising
Brooks College
Some College (No Degree) - Psychology
Long Beach City College