Josephine Schwan
Newport,RI
Summary
Driven by a results-focused approach, I leveraged problem-solving and team collaboration skills at Brown University to enhance research methodologies, ensuring accurate findings. My diverse experience, from hospitality at Austin Catering Company to scientific experiments, underscores my ability to deliver exceptional outcomes across varied settings, achieving significant improvements in project efficiency and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer Research Intern
Brown University
Providence, RI
08.2023 - 01.2024
- Completed research, compiled data, and assisted in timely reporting.
- Collaborated with team members for successful completion of research projects on time and within budget.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Attended meetings and presentations to learn project details.
- Utilized statistical software for accurate data analysis, ensuring reliable results and conclusions.
- Optimized research methodologies through continuous improvement efforts based on feedback from peers or supervisors.
- Maintained detailed records of experimental procedures, providing transparency and replicability of results upon request by supervisors or collaborators.
- Implemented quality control measures for research procedures, minimizing errors and ensuring accurate findings.
- Collaborated with research teams to develop project plans aligned with target timescales.
- Participated in lab meetings and project presentations.
Catering Server
Austin Catering Company
Austin, TX
10.2021 - 05.2023
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Maintained flexible work schedule to meet event needs.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.
- Cleared dishes and glassware quickly following each course.
- Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Prepared and maintained drink stations throughout catering events.
- Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
- Facilitated seamless transitions between courses by clearing tables quickly without disrupting ongoing conversations among guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Answered guest questions about event plans and food service choices.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Nanny
Individual Clients
Austin, TX
06.2019 - 03.2023
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Played games, worked on puzzles, and read books to young children.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Front Desk Agent
Westlake Country Club
Austin, TX
01.2020 - 03.2022
- Assured fitness center was open on time and ready for guests.
- Maintained accurate records of guest information, payments, and reservations using club management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to member’s accounts
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Senior Counselor
Camp Champions
Marble Falls, TX
05.2019 - 05.2020
- Maintained accurate records of campers interactions and progress reports for efficient case management purposes.
- Enhanced camper relationships by providing personalized and empathetic activities.
- The ‘SURF’ Department is responsible for providing additional support for all first-time campers and counselors per session.
- As Head Counselor of SURF, I held weekly meetings with the first-time counselors to assure each individual was adequately equipped.
Restaurant Hostess
Cover 3
Austin, TX
09.2016 - 05.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
Education
Bachelor Of Science - Biology
University of Texas At Austin
Austin, TXBiochemistry
St Edward’s University
Austin, TXGraduated - High School Graduate
Westlake High School
Austin, TX05.2017
Skills
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Research Paper Writing
- Record-keeping
- Customer service
- Hospitality
- Fine dining service skills
- Able to multitask
- Energetic and natural when interacting with guest and costumers
Certification
- CPR/BLS and first aid certified
- Good Clinical Practice (FDA)
- Information Privacy and Security (IPS)
- HIPPA
- Basic CITI Program Course
- Biomedical Data or Specimens Only Researchers
- Human Researchers: Conflicts of Interest
- Safe Food Hygiene Handling
- Fine Dining Certification (TX 2019)
Timeline
Volunteer Research Intern
Brown University
08.2023 - 01.2024
Catering Server
Austin Catering Company
10.2021 - 05.2023
Front Desk Agent
Westlake Country Club
01.2020 - 03.2022
Nanny
Individual Clients
06.2019 - 03.2023
Senior Counselor
Camp Champions
05.2019 - 05.2020
Restaurant Hostess
Cover 3
09.2016 - 05.2017
Bachelor Of Science - Biology
University of Texas At Austin
Biochemistry
St Edward’s University
Graduated - High School Graduate
Westlake High School