Summary
Overview
Work History
Education
Skills
CEO: Sesayfoundation
Additional Information
Work Availability
Timeline
AccountManager
Josephine Sesay

Josephine Sesay

Upper Marlboro,MD

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

IT Intern

Lanre
07.2022 - 04.2023
  • Supported team needs with research and problem-solving abilities.
  • Assisted IT team members by crafting project research material for implementation.
  • Researched problems and used technical documentation to apply solutions.
  • Analyzed current information and helped develop plans to address needs.
  • Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
  • Monitored and logged daily server tasks and reports.
  • Backed up administrative departments in back file scanning and document management imports.

Concierge Supervisor

Medical Facilities/ Hotels
06.2019 - 07.2022
  • Maintained the front desk's concierge book to provide visitors with access to relevant local information.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Utilized a variety of organizational and communication skills to drive guest satisfaction.
  • Contacted previous guests and potential visitors via email with information on events and hotels to build a clientele base.

Leasing Consultant

Private Property Management
03.2019 - 05.2020
  • Registered clients on the database to enable tracking history and maintain updated records.
  • Planned special events such as lotteries, dedications, and project tours.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Greeted clients, showed apartments, and prepared leases.
  • Distributed and followed up on tenant renewal notices.
  • Collected rent and tracked resident payments and information in the computer system.
  • Completed annual rent calculations using housing database software.
  • Communicated effectively with owners, residents, and on-site associates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Implemented and enforced policies and procedures to maintain properties to the highest standards.

Supermarket Manager

Ayo Supermarket
02.2018 - 11.2018
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules, and monitored performance.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Launched quality assurance practices for each phase of development
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Red Cross Volunteer

Red Cross
05.2017 - 08.2017
  • Assisted in developing grant proposals to support social service initiatives.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Monitored progress toward service plan goals.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Administered and tracked client service payments.
  • Facilitated outreach activities to build community awareness.
  • Developed and implemented programs to engage and empower underserved populations.
  • Monitored and evaluated the impact of social services on the community.
  • Provided support to social service clients in navigating available resources.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.

Brand Representative

Forever 21
07.2015 - 04.2017
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Engaged, educated, and befriended customers to deliver an amazing shopping experience.
  • Educated trade and distributor partners regarding brand benefits, products, and services.
  • Developed recap reports to communicate competition trends, product introductions, and new promotions.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Showed an understanding of customers' personal styles and preferences when offering product advice.
  • Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
  • Conducted consumer surveys and analyzed purchasing trends.
  • Designed, filled, and arranged eye-catching product floor sets to increase sales.

Accountant Supervisor

JRC. Inc
07.2015 - 04.2017
  • Liaised with clients regarding financial plans and objectives.
  • Completed year-end closing processes with controllers and external auditors.
  • Expedited payroll and invoicing by streamlining billing systems.
  • Evaluated and improved financial records to make important business decisions.
  • Directed accounting team in timely reporting of finances for diverse client businesses.
  • Prepared monthly journal entries and reconciliations.
  • Reconciled accounts and created documents for monthly closure procedures.
  • Reviewed documents and accounts for discrepancies and resolved variances.
  • Reviewed budgets and communicated discrepancies to senior management.
  • Contributed to hiring, training, and development of accounting teams.
  • Assisted team members in transitioning to new system through extensive training and one-on-one support.
  • Handled month-end and year-end-end finances by managing and reporting fixed assets and other data.
  • Reviewed business operations and obligations to help organization function at acceptable level.
  • Recommended strategies to expedite filing projects and annual reporting.

Education

Associate of Arts - General Humanities And Science Courses

Durham Technical Community College
Durham, NC
05.2022

Skills

  • Application Development
  • Client Support
  • Research Abilities
  • Friendly and Patient
  • Technical Support and Assistance
  • Collect Data
  • Update Websites
  • System Documentation
  • Inventory Recordkeeping
  • Problem Analysis
  • Collaborative Team Player
  • Microsoft Office
  • Efficient Service
  • Technical Sales

CEO: Sesayfoundation

This foundation was founded by Me. Each year I feed close to three thousand hungry kids in different parts of Africa through the help of the community. Young boys and girls get the opportunity to eat healthy food and clean water. In most areas in Africa, one of the biggest issues that they are facing is food and clean water. That's my specialty in that area. 

Additional Information

Astute, versatile, and result-oriented female with vast experience in every aspect and a record of accomplishment of providing a decisive leader in maintaining high-quality standards to meet the challenges of this fast-paced community. Adroit at working effectively with a wide range of people in a highly demanding situation. Proven skills in enhancing overall. Well-versed in handling all activities. Ability to lead, motivate and provide effective guidance.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Intern

Lanre
07.2022 - 04.2023

Concierge Supervisor

Medical Facilities/ Hotels
06.2019 - 07.2022

Leasing Consultant

Private Property Management
03.2019 - 05.2020

Supermarket Manager

Ayo Supermarket
02.2018 - 11.2018

Red Cross Volunteer

Red Cross
05.2017 - 08.2017

Brand Representative

Forever 21
07.2015 - 04.2017

Accountant Supervisor

JRC. Inc
07.2015 - 04.2017

Associate of Arts - General Humanities And Science Courses

Durham Technical Community College

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Josephine Sesay