Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Josephine Sichert

Cape Coral,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Group Fitness Instructor

Hammerhead Gym
09.2023 - Current
  • Developed creative and fun fitness classes to keep participants engaged and motivated.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
  • Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
  • Planned and executed group fitness sessions with warm-ups and cool-downs.
  • Collaborated with other instructors to create effective class designs focused on participant feedback.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
  • Encouraged and motivated participants to persevere through challenges to achieve new goals.

Administrative Assistant

Florida Home Services
02.2023 - Current
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Conducted Customer Rental Check ins and Check outs in a professional manner
  • Maintained Customer Relations by addressing issues promptly, being trustworthy and respectful, staying connected, and communicating consistently

Office Administrator

Florida Drone Supply
01.2022 - 03.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Office Administrator

Sky Source Aerial
01.2022 - 03.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Independent Contractor

Sky Source Aerial
05.2021 - 01.2022
  • Fixed identified issues to improve workflows.
  • Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Participated in requirements and used case reviews.
  • Created and achieved product quality objectives and met product specifications.

Business Development Consultant

Cape Coral Chrysler Dodge Jeep Ram
04.2020 - 11.2020
  • Negotiated contracts and closed sales with new and existing clients.
  • Arranged potential client contacts, cultivated relationships, and followed through all service needs.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Communicated with local organizations to build networks and develop leads.
  • Met with current clients to assess needs and develop improvement plans.
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Negotiated prices, terms of sales and service agreements.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Kept detailed records of daily activities through online customer database.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to event marketing, sales and brand promotion.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Stayed current on company offerings and industry trends.
  • Developed, maintained and utilized diverse client base.
  • Recorded accurate and efficient records in customer database.
  • Quoted prices, credit terms and other bid specifications.

Education

Psychology

Florida SouthWestern State College
Fort Myers, FL

High School Diploma -

Ida S. Baker High School
Cape Coral, FL
05.2019

Skills

  • Telephone Reception
  • Scheduling
  • Bookkeeping
  • Customer Engagement
  • Technical Support
  • File Maintenance
  • Mail Handling
  • Office Management
  • Schedule and Calendar Management
  • Filing and Recordkeeping
  • Inventory Management
  • Customer Service

Certification

  • OSHA Training - 10
  • RF Safety and Hazard Awareness
  • CPR Certified

Languages

German
Native or Bilingual
Persian
Professional Working
English
Full Professional

Timeline

Group Fitness Instructor

Hammerhead Gym
09.2023 - Current

Administrative Assistant

Florida Home Services
02.2023 - Current

Office Administrator

Florida Drone Supply
01.2022 - 03.2023

Office Administrator

Sky Source Aerial
01.2022 - 03.2023

Independent Contractor

Sky Source Aerial
05.2021 - 01.2022

Business Development Consultant

Cape Coral Chrysler Dodge Jeep Ram
04.2020 - 11.2020

Psychology

Florida SouthWestern State College

High School Diploma -

Ida S. Baker High School

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Josephine Sichert