Josephine Sierra
Andover,MA
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Post Sales Coordinator
ALKU
Andover, MA
08.2022 - 08.2023
- Mediate statement of work orders (contracts) between consultant and client personnel
- Manage consultants’ signatures and funding throughout the duration of the contracts
- Demonstrates prioritization and effective time management and ensures each consultant is paid on time each period
- Ensuring consultants were paid on time each payroll cycle
- Attend weekly billing meetings with account managers to follow up on missing documentation
- Process weekly reports to ensure timely signatures
- Used company databases to locate other employees within the company and other clientele
- (BullHorn)
Lead Receptionist
Bear Mountain at Andover
Andover, MA
06.2021 - 08.2022
- Greet and welcome visitors upon arrival
- Answer, screen and forward incoming phone calls
- Receive, sort and distribute daily incoming/outgoing mail/deliveries including UPS and FedEx
- Order office supplies and keep inventory of office supply closet
- Data entry of all invoices for Accounts Payable and scan to corporate office for processing
- Responsible for the upkeep of all Resident data such as: Emergency Binder information, Evacuation List, Residents Move in/Move spreadsheet, Master & Alpha Sheets
- Send out monthly statements to all Residents
- Perform other administrative duties as assigned by the Business Office Director and Executive Direction
- Engage with Residents, answer any questions and assist residents as needed.
Receptionist / AP Assistant
The Residents at Pearl Street
Reading, MA
06.2020 - 06.2021
- Greet and welcome visitors upon arrival
- Answer, screen and forward incoming phone calls
- Receive, sort and distribute daily incoming/outgoing mail/deliveries including UPS and FedEx
- Order front office supplies and keep inventory of office supply closet
- Data Entry of all invoices for Accounts Payable and scan to corporate office for processing
- Responsible for the upkeep of all Resident data such as: Emergency Binder information, Evacuation List, Residents Move in/Move spreadsheet, Master & Alpha Sheets
- Send out monthly statements to all Residents
- Responsible for keeping all data up to date for Accushield Machine
- Perform other administrative duties as assigned by the Business Office Director and Executive Direction.
Medical Receptionist
Merrimack Medical & Walk-In Center
Lawrence, MA
10.2018 - 06.2020
- Check in and check out patients
- Schedule appointments
- Screen and answer phone calls
- Translator
- Receive and release medical records
- Process patients’ co-payments and data entry
- Order office supplies and staff lunches
- Miscellaneous work for billing office when needed.
Billing Coordinator
Dr. Dental
Haverhill, MA
01.2016 - 10.2018
- Processed dental insurance claims for various regional offices
- Contacted insurance companies and patients regarding outstanding balances
- Researched and resolved insurance billing issues
- Reconciled aging reports
- Oversee Eligibility of Benefits (EOB)
- Assisted manager with front desk duties as needed
- Collections and data entry
- Processed insurance payments.
Administrative Assistant to the District Superintendent
New England Conference of the United Methodist Church
Lawrence, MA
01.2003 - 01.2016
- Answered and directed phone calls to the appropriate person
- Organized and scheduled appointments and coordinated meetings
- Distributed emails, correspondence memos, letters, faxes and forms
- Provided secretarial support at all off-site conferences
- Developed and maintained filing system
- Ordered office supplies and researched cost savings and suppliers
- Maintained contact lists
- Booked travel arrangements
- Submitted and reconciled expense reports
- Provided general support to visitors
- Served as the point of contact for internal and external clients
- Handled all requests and queries between the Cabinet and the Bishop.
Education
High School Diploma -
Franklin K. Lane High School
06.1992
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Fluent in Spanish
- Sales Reporting
- Customer Communication
- Customer engagement and support
- Account Management
- Schedule Management
- Analytical Thinking
- Data Entry
- Scheduling
References
References available upon request
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Post Sales Coordinator
ALKU
08.2022 - 08.2023
Lead Receptionist
Bear Mountain at Andover
06.2021 - 08.2022
Receptionist / AP Assistant
The Residents at Pearl Street
06.2020 - 06.2021
Medical Receptionist
Merrimack Medical & Walk-In Center
10.2018 - 06.2020
Billing Coordinator
Dr. Dental
01.2016 - 10.2018
Administrative Assistant to the District Superintendent
New England Conference of the United Methodist Church
01.2003 - 01.2016
High School Diploma -
Franklin K. Lane High School