Josephine Sihombing
Aurora,CO
Summary
Results-driven professional with extensive experience managing daily operations and implementing effective marketing strategies. Demonstrated ability to optimize supply chain processes and lead teams towards exceptional service and operational excellence.
Overview
13
13
years of professional experience
Work History
Cafe Owner
BANNED BOBA
Aurora, CO
08.2019 - 10.2025
- Directed daily operations, ensuring exceptional customer service and product quality.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Managed inventory levels, optimizing supply chain processes for cost efficiency.
- Trained and mentored staff on best practices in food safety and customer interaction.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
Personal Banker
PUBLIC SERVICE CREDIT UNION
Aurora, CO
12.2014 - 05.2016
- Managed customer accounts, providing personalized financial solutions to enhance client satisfaction.
- Conducted thorough financial assessments to recommend appropriate products and services for clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Banking Sales Representative
TCF National Bank
Aurora, CO
06.2012 - 01.2014
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed cash drawer, balancing daily transactions to maintain accuracy and accountability.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Education
High School Diploma -
Smoky Hill High School
Aurora, COSkills
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Strategic Decision-making
- Operations management
- Financial management
Languages
Indonesian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cafe Owner
BANNED BOBA
08.2019 - 10.2025
Personal Banker
PUBLIC SERVICE CREDIT UNION
12.2014 - 05.2016
Banking Sales Representative
TCF National Bank
06.2012 - 01.2014
High School Diploma -
Smoky Hill High School