Josephine Solomon
Dublin,CA
Summary
Experienced professional with a solid background in office administration and operations advisory, refined through hands-on roles at Tesla. Proficient in delivering exceptional customer service and fostering positive relationships with clients and colleagues. Skilled in optimizing workflow efficiency and driving organizational success through clear communication and collaborative teamwork. Known for providing tailored support and innovative problem-solving solutions to meet diverse needs. Excited to apply my customer service expertise to contribute to a dynamic team and elevate overall business performance.
Overview
18
18
years of professional experience
Work History
Barista
Starbucks
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
Operation Advisor
Tesla
09.2021 - 04.2024
- Provided operational advisory support, collaborating with cross-functional teams to streamline processes and enhance efficiency.
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Enhanced team productivity with effective communication and collaboration strategies.
- Collaborated with various departments to develop integrated solutions addressing organizational challenges.
- Reduced processing times for customer orders, optimizing supply chain management system.
Baker
Whole Foods
01.2018 - 01.2021
- Produced high-quality baked goods in accordance with Whole Foods' standards and recipes.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Home Health Aide
Shirley Zacharia MD
01.2009 - 01.2013
- Administered medication and provided daily care for patients, ensuring their comfort and safety.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Home Health Aide
01.2007 - 01.2009
- Supported patients with daily activities and maintained a clean living environment.
Education
High School Diploma -
South East Port of Spain
Port-of-Spain Trinidad06.1998
Skills
- Customer Service Excellence
- Office Administration
- Operations Advisory
- Cross-functional Collaboration
- Workflow Optimization
- Problem-Solving
- Communication
- Teamwork
- Attention to Detail
Friendly and outgoing
Team Player
Cash Handling
Opening and closing duties
Personal Information
Title: OPERATION ADVISOR
Timeline
Barista
Starbucks
07.2024 - Current
Operation Advisor
Tesla
09.2021 - 04.2024
Baker
Whole Foods
01.2018 - 01.2021
Home Health Aide
Shirley Zacharia MD
01.2009 - 01.2013
Home Health Aide
01.2007 - 01.2009
High School Diploma -
South East Port of Spain