Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josephine Tchouako

Waldorf,MD

Summary

Adept at elevating standards of cleanliness and team performance, I spearheaded initiatives at Brother Services that boosted efficiency and client satisfaction. My expertise in staff training and development, coupled with a strong foundation in health and safety compliance, ensures top-notch service delivery. Recognized for fostering a collaborative environment, I excel in driving quality improvements and maintaining rigorous sanitation standards.

Overview

11
11
years of professional experience

Work History

Cleaning Supervisor

Brother Services
06.2015 - 10.2024
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
  • Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
  • Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
  • Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
  • Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
  • Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
  • Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Monitored staff performance and provided feedback to drive productivity.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.

Nanny

Scott’s Family
04.2014 - 10.2024
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Played games, worked on puzzles, and read books to young children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Engaged with children on age-appropriate level.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
  • Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
  • Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Transported children to and from activities using personal or family vehicle.
  • Taught children basic life skills, manners and personal hygiene.
  • Monitored children's play activities to verify safety.
  • Identified warning signs of emotional and developmental problems in children.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Supervised children on playground to help develop physical and social skills.
  • Organized activities that enhanced children's physical, emotional and social well-being.

Cook

Roti Mediterranean Grill
08.2019 - 01.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Collaborated with management team to develop new menu items.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Monitored food quality and presentation to maintain high standards.
  • Prepared and served various food items in fast-paced Type environment.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Suggested actionable improvements to streamline training procedures.
  • Planned menus for different events, seasons and customer requests.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Adjusted recipes based on ingredient availability or customer request.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.

Education

High School Diploma - Marketing

Lycée De Mbanga
Mbanga Cameroon
07.1995

Skills

  • Health and safety
  • Invoicing
  • Chemical Handling
  • Client Relations
  • Scheduling and Planning
  • Supply Coordination
  • Workload prioritization
  • Waste Management
  • Task Delegation
  • Quality Assurance
  • Job Tracking
  • Schedule Management
  • Recruitment and hiring
  • Budgeting and cost control
  • Cleaning techniques
  • Cleaning and sanitation
  • Cleaning practices
  • Vacuuming and sweeping
  • Sanitation Standards
  • Customer Service
  • Health and safety compliance
  • Performance Improvements
  • Task assignment
  • Customer service-focused
  • Waste disposal
  • Staff Training and Development
  • Guest Relations
  • Quality improvements
  • Window Cleaning
  • Report Generation
  • Customer Relationship Management
  • Training and mentoring
  • Regulatory Compliance
  • Cleaning bathrooms
  • Sorting and washing laundry
  • Invoice Processing
  • Data Archiving
  • Quality Assurance Controls
  • Staff Scheduling
  • Performance Evaluation
  • Department coordination
  • Expense Tracking
  • Folding clean laundry
  • Supply Inventory Management
  • Budget Administration
  • Staff evaluations
  • Inter-department collaboration
  • Dusting furniture
  • Pest Control
  • Mopping and buffing floors
  • Payroll Administration
  • Room inspection
  • Laundry operations
  • Turndown service
  • Room occupancy verification
  • Chandelier cleaning
  • Team performance management
  • Ironing clothing
  • Quality assurance and control
  • Work Inspection
  • Safety Protocols
  • Problem-Solving
  • Team Coordination
  • Safety Equipment
  • Employee Scheduling
  • Supply Management
  • Team Guidance and Motivation
  • Clear Communication
  • Furniture Cleaning
  • Complaints Handling
  • Timekeeping
  • Facility Inspection
  • Personnel Problem Management

Languages

French
Native or Bilingual
English
Elementary

Timeline

Cook

Roti Mediterranean Grill
08.2019 - 01.2020

Cleaning Supervisor

Brother Services
06.2015 - 10.2024

Nanny

Scott’s Family
04.2014 - 10.2024

High School Diploma - Marketing

Lycée De Mbanga

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Josephine Tchouako