Josephine Vazquez
Pueblo,Colorado
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
NCMS Tech
Trane Technologies
Pueblo, CO
09.2018 - Current
- Communicated with distributors to acquire necessary equipment for projects.
- Provided technical support services to customers via phone or email communication.
- Communicated directly with equipment vendors for defective parts return.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
- Managed quality control and maintained high level of customer satisfaction.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Analyzed data collected during testing to determine root cause of failure.
- Kept records of parts and equipment used in projects to update inventory.
- Replaced defective components or parts as needed.
- Negotiated with vendors and suppliers to source replacement parts.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
Team Lead
Trane Technologies
Pueblo, CO
09.2018 - 02.2020
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Operated forklifts and overhead cranes to move supplies and finished products.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Offered training and support to keep team members motivated and working toward objectives.
- Rotated through series of different stations based on team needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Monitored team performance against targets, taking corrective action where necessary.
Various Positions
Select Staffing
Pueblo
01.2006 - 09.2018
- Customer Service, duties depend on job
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
Teacher Assistant
Rmser Early Learning Center
Pueblo
08.2015 - 05.2018
- Assist with daily classroom activities, working with children 3-5 years old
- Helped monitor student progress by tracking grades and attendance records.
- Scheduled teaching observations to receive supervisor feedback about teaching performance.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Maintained a safe environment conducive to learning at all times.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Participated in parent-teacher conferences to discuss student performance.
Customer Service Representative
Loaf N Jug
Pueblo
06.2016 - 02.2018
- Assist customers with product knowledge, stock and clean store, cash handle during a transaction
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Diploma -
Centennial High School
06.1997
Skills
- Leadership
- Communication
- Self-Motivation
- Adaptability
- Bilingual
- Quality Control
- Customer Service
- Relationship Building
- Team Training
- Manufacturing Processes
Awards
Various awards with teaching, and managing also bilingual
Timeline
NCMS Tech
Trane Technologies
09.2018 - Current
Team Lead
Trane Technologies
09.2018 - 02.2020
Customer Service Representative
Loaf N Jug
06.2016 - 02.2018
Teacher Assistant
Rmser Early Learning Center
08.2015 - 05.2018
Various Positions
Select Staffing
01.2006 - 09.2018
Diploma -
Centennial High School