Josephine Villasenor
Albuquerque,New Mexico
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. I pursue every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Provider
Palco
05.2023 - Current
- Monitored client progress and provided feedback to families.
- Developed activities to help clients develop social and independent living skills.
- Provided clients with recommendations to community resources.
- Issued transportation for client to seek out community.
Barista
Starbucks
02.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Education
High School Diploma -
Atrisco Heritage Academy
Albuquerque, NM05.2022
Skills
- Team Support
- Maintaining Clean Work Areas
- Planning and Leading Activities
- Food Services
- Behavioral Observations
- Positive Interactions
- Caring and Responsible
- Customer Satisfaction
- Emergency Situations
Timeline
Provider
Palco
05.2023 - Current
Barista
Starbucks
02.2021 - Current
High School Diploma -
Atrisco Heritage Academy
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