Josephine M. Walker
Mount Holly,NC
Summary
Reliable Senior Analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. More than 15 years’ progressive experience in organizational support and relationship building with clients and team members in the areas of Administration, Supervision and Finance.
Overview
26
26
years of professional experience
Work History
Senior Analyst
American Red Cross
Charlotte, North Carolina
01.2012 - Current
- Credit & Collections
- Provide financial analysis and generate reports for customers’ inquiries
- With data integrity process credit card and ACH payments
- Identify and resolve discrepancies in customers’ financial transactions
- Research inquiries from customers and support staff with a timely response
Police Information Clerk
City of Rochester
Rochester, New York
03.2003 - 11.2010
- Relayed information to Police Officers in an accurate and efficient manor to ensure officer's safety
- Accessed a national database with highly confidential information to obtain data
- Maintained the police activity log and prepared and distributed caseload information
- Receptionist to Mayor
- Answered multiple phone lines and directed callers to the appropriate department
- Distributed incoming mail and responsible for the scheduling of the mayor’s conference room
- Greeted visitors to the mayor’s office.
Senior Client Associate
JPMorgan Chase
Rochester, New York
09.1998 - 05.2002
- Supervised staff of five people ensuring customers received quality customer service
- Balanced high volumes of cash from the vault and ran end of day financial reports
- Trained associates on opening/closing customers’ accounts and following up on sales leads
- Transferred tellers’ cash to keep their drawers within bank policy.
Customer Service Associate
- Donor Services
- Performed queries on donor transactions, efficiently provided updates to donor requests
- Exercised confidentiality, independent discretion, and judgment to donor inquiries
- Organized and maintained FDA-regulated records and other sensitive information.
Education
Bachelor of Science - Business Management
University of Phoenix
Skills
- Process Improvement
- Team Collaboration
- Work Organizing and Prioritizing
- Account Monitoring
- Credit and Collections
- Managing Delinquent Accounts
- Payment Processing
- Customer Relationship Management
- Attention to Detail
Timeline
Senior Analyst
American Red Cross
01.2012 - Current
Police Information Clerk
City of Rochester
03.2003 - 11.2010
Senior Client Associate
JPMorgan Chase
09.1998 - 05.2002
Customer Service Associate
Bachelor of Science - Business Management
University of Phoenix