Josephine Wendel
Saint Henry,OH
Summary
Organized, ambitious applicant with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
Work History
Service Writer
TRULand Equipment, LLC
09.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Consulted with customers to assess service requirements and produce accurate orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Logged work orders and change orders into database to track job status.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Gathered information through research and vendor inquiries to provide job estimates.
Clinic Manager
Cornerstone Veterinary Services, LLC
12.2018 - 09.2022
- Processing of customer billing, Processing of accounts payable, Updating of use tax files, Updating month end A/P accrual, Providing assistance and administrative support to the owner, Assist with mailroom activities, Assist with month end, year-end review, and inventory, File paperwork, asd
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of customer care and job efficiency.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Registration Clerk
Mercer Health
05.2015 - 12.2018
- Generates invoices to be invoiced out to customers, Contacts customers for paperwork, Greet and direct visitors, Sort and distribute mail, Generate reports and spreadsheets for month end billing, Correct pick-up and delivery appointment times, Scan invoiced paperwork into system, Answer and transfer calls
Education
Bachelor's Degree - Business Administration
Ball State University
05.2013
Skills
- Microsoft Applications
- QuickBooks
- Invoices
- Purchase Orders
- Reports
- Customer Service
- Effective Writing
- Processing Warranties
- Coordinating Schedules
- Communicating With Clients
- Schedule Coordination
Timeline
Service Writer
TRULand Equipment, LLC
09.2022 - Current
Clinic Manager
Cornerstone Veterinary Services, LLC
12.2018 - 09.2022
Registration Clerk
Mercer Health
05.2015 - 12.2018
Bachelor's Degree - Business Administration
Ball State University
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