Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine Wilkins

Orlando,FL

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Good relationship-building and multitasking skills. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Walgreens. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Driven Pharmacy Technician with 4 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories, and updating pharmacy records. Excited to bring talent and a record of excellence in customer service to the growing pharmacy. Accomplished and certified Pharmacy Technician with over 4 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients, and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions, and pharmacy law. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers, and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with a proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

Walgreens Boots Alliance
01.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Guest Service Representative

Universal Orlando
03.2014 - 08.2018
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed check-in and check-out procedures for guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained accurate and up-to-date records of guest information.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Utilized a variety of organizational and communication skills to drive guest satisfaction.
  • Worked closely with guests, some VIPs, or celebrities, with a high degree of respect for privacy.
  • Upheld hotel policies and procedures by providing a high level of customer service.
  • Provided accurate information regarding local attractions, restaurants, and activities.
  • Assisted guests with a variety of services and local attraction information.
  • Contacted previous guests and potential visitors via email with information on events and hotels to build a clientele base.
  • Maintained the front desk's concierge book to provide visitors with access to relevant local information.
  • Provided each guest with a list of the resort's upcoming activities and events upon check-in to enhance stays.
  • Scheduled and confirmed restaurant reservations for guests.
  • Facilitated and coordinated transportation services for guests.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Resolved guest complaints and discrepancies in prompt and courteous manner
  • Welcomed guests on arrival, displaying professional and friendly approach
  • Responded to guest inquiries, complaints, and special requests to increase customer satisfaction
  • Oversaw fast-paced front desk operations and guests' needs at a busy facility
  • Took reservations over the phone and through email, recording guest information in the computer system and verifying details
  • Answered hotel phones with professionalism and directed calls appropriately
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards
  • Maintained high-level knowledge of all hotel services offered to answer guest questions
  • Processed guest check-ins and check-outs following procedures for fast turnover
  • Provided guests with information on local attractions, restaurant, and transportation services to enhance their stay
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations
  • Assisted guests with luggage and provided directions to rooms to enhance customer service
  • Maintained high

Education

Associate of Arts - Business Administration And Management

Cambridge College
United Kingdom
07.1993

Associate of Science - Healthcare Management/Pharmacology

American College of Health Professions -
Riverside, CA
10.2018

Skills

  • Proper Labeling Procedures
  • Drug Storage Procedures
  • Patient Confidentiality
  • Strategic Thinking
  • Proper Labeling Procedures
  • Confidentiality and HIPAA
  • Assisting Pharmacist
  • Patient Education
  • Medication Dispensation
  • Prescription Processing
  • Stocking Shelves
  • FDA Drug Safety Guidelines
  • Labeling Prescriptions
  • Drug Inventory Control
  • Manual and Automated Medication Dispensing
  • Problem-Solving Skills
  • Reviewing Patient Information

Timeline

Pharmacy Technician

Walgreens Boots Alliance
01.2019 - Current

Guest Service Representative

Universal Orlando
03.2014 - 08.2018

Associate of Arts - Business Administration And Management

Cambridge College

Associate of Science - Healthcare Management/Pharmacology

American College of Health Professions -
Josephine Wilkins