Josephine Yanful
Queens,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Banker
JPMorgan Chase
10.2022 - 08.2024
- Maintained and built strong client relationships through quality, personalized interactions.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Educated clients about various banking products available at the institution.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
Associate Banker
JPMorgan Chase
05.2021 - 10.2022
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Completed daily cash balancing and operated ATMs.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Teller
New York Community Bank
09.2020 - 05.2021
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Sales Associate
Designer Shoe Warehouse
06.2019 - 06.2020
- Received and displayed product shipments on store retail shelves upon delivery.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed promotional strategies to increase sales volume.
Education
Bachelor of Arts -
John Jay College of Criminal Justice of The City University of New York
New York, NYHigh School Diploma -
The Scholars’ Academy
Rockaway Park, NY06.2017
Skills
- Relationship Building and Management
- Customer Service-Oriented
- Financial Management
- Risk Management
Certification
SIE
Series 6
Series 63
Life Insurance (Variable)
Timeline
Relationship Banker
JPMorgan Chase
10.2022 - 08.2024
Associate Banker
JPMorgan Chase
05.2021 - 10.2022
Teller
New York Community Bank
09.2020 - 05.2021
Sales Associate
Designer Shoe Warehouse
06.2019 - 06.2020
Bachelor of Arts -
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
The Scholars’ Academy