JOSEPHINE (YONG JIN) KANG
Downey,CA
Summary
Administrative professional with experience coordinating office schedules, maintaining accurate documentation, and providing customer support. Supports staff with organized records and clear communication. Communicates with customers and vendors to maintain daily operational continuity.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Chief Executive Officer
Stirred Roasters LLC
08.2021 - Current
- Ensured accurate inventory records to support operational efficiency.
- Maintained accurate business records and bookkeeping through regular communication with staff, customers, and vendors.
- Streamlined internal workflows by implementing process improvements and supporting procedures.
Administrative Assistant
Hiossen
03.2019 - 07.2021
- Coordinated documentation processes, meeting schedules, and vendor communications, enhancing efficiency of dental implant operations.
- Maintained organized recordkeeping and filing structure, improving response time to customer inquiries and support for clinical and sales teams.
- Managed logistics for trade shows and company events, ensuring smooth setup and operational support.
Administrative Assistant to the General Manager
Rainbow Beauty Company
Buena Park
02.2018 - 03.2019
- Coordinated daily office, showroom, warehouse, and online wholesale operations, ensuring consistent workflow and timely completion of tasks.
- Managed staff activities, customer service, and administrative tasks, fostering an organized and efficient operational environment.
- Maintained financial tracking and record organization through QuickBooks and bookkeeping practices.
- Aligned communication across departments, facilitating smooth store operations and effective day-to-day execution.
Operations Team Leader
Cafe Maji
Cerritos
08.2015 - 12.2017
- Oversaw café floor operations and front-of-house service at Cafe Maji.
- Directed daily operations through opening and closing procedures, shift coverage, and service standard support.
- Managed opening and closing functions for Café Maji operations.
- Trained employees, tracked inventory levels, coordinated supplier orders, and supported waste control initiatives to optimize resource management.
- Prepared staff for guest service, drink preparation, and café standards.
- Resolved customer issues, completed cash reconciliation, and ensured sanitation compliance to enhance customer satisfaction and operational integrity.
- Developed and adjusted daily production schedules to meet demand and streamline workflow.
- Supported implementation of quality controls, productivity standards, and compliance guidelines.
- Led onboarding sessions for new employees on operational processes and procedures.
Retail Sales Associate Cashier
Morning Glory
Cerritos
12.2014 - 10.2015
- Managed transaction processing, cash control, customer support, and merchandise restocking.
- Provided customer greetings and product support at Morning Glory retail counter.
- Enhanced promotional presentation and organized sales floor to improve customer experience.
- Coordinated shelving and displays, aligning merchandise placement with Morning Glory store standards to optimize sales.
- Maintained accurate inventory levels to facilitate efficient checkout operations. for shopping bags and other supplies to support checkout readiness.
- Trained new employees on cash handling procedures, ensuring compliance with store policies.
Front of House Employee
Yasai Japanese Grill
Long Beach
09.2014 - 12.2014
- Delivered food and beverages while supporting timely front-of-house operations.
- Coordinated takeout requests and streamlined pickup flow for guests to improve overall service experience.
- Managed customer interactions, resolved questions, processed transactions, and organized service area to enhance customer satisfaction.
- Monitored supply levels and coordinated timely restocking to ensure seamless daily service.
- Delivered accurate order details to kitchen staff to ensure timely food preparation. to kitchen staff with accuracy and speed.
Education
Some College (No Degree) - Hotel Management
Cypress College
Cypress, CASome College (No Degree) - Nursing
Cerritos College
Cerritos, CASkills
- Business operations optimization
- Efficiency in operations management
- Strategic planning
- Inventory management coordination
- Office administration and records oversight
- Calendar scheduling and coordination
- Data entry accuracy and documentation
- Customer service excellence and vendor relations
- Team collaboration and coordination
- Bilingual proficiency (English/Korean)
- Communication effectiveness
- Receptionist duties and phone support
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Chief Executive Officer
Stirred Roasters LLC
08.2021 - Current
Administrative Assistant
Hiossen
03.2019 - 07.2021
Administrative Assistant to the General Manager
Rainbow Beauty Company
02.2018 - 03.2019
Operations Team Leader
Cafe Maji
08.2015 - 12.2017
Retail Sales Associate Cashier
Morning Glory
12.2014 - 10.2015
Front of House Employee
Yasai Japanese Grill
09.2014 - 12.2014
Some College (No Degree) - Hotel Management
Cypress College
Some College (No Degree) - Nursing
Cerritos College