Josephine Yuen
Union City,CA
Summary
Dynamic General Manager with a proven track record at Vellichor Floors, excelling in operations oversight and customer relations. Expert in NetSuite and employee training, I enhanced productivity and resolved customer issues effectively, driving significant improvements in cost savings and brand awareness. Committed to fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
General Manager
Vellichor Floors
Hayward, CA
11.2020 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Oversaw product development initiatives from concept through completion stages.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Office Manager
NaturEner
02.2019 - 08.2020
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Office Service Associate
McDermott Will & Emery
04.2017 - 07.2018
- Organized filing system for documents such as invoices, contracts, and reports.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Coordinated travel arrangements for staff members including flights, hotels, car rentals.
- Processed customer orders by verifying payment information and preparing shipping labels.
- Greeted visitors at the front desk in a polite manner while providing assistance when needed.
Education
Bachelor of Science - Hospitality and Tourism Management
San Francisco State University
CASkills
- NetSuite
- Customer service
- Inventory control
- Employee training
- Time management
- Contract review
- Team leadership
- Operations oversight
- Customer relations
- Organizational development
- Operations Start-up
- Networking
- Project management
- Production scheduling
Languages
Chinese (Cantonese)
Professional
English
Full Professional
Timeline
General Manager
Vellichor Floors
11.2020 - Current
Office Manager
NaturEner
02.2019 - 08.2020
Office Service Associate
McDermott Will & Emery
04.2017 - 07.2018
Bachelor of Science - Hospitality and Tourism Management
San Francisco State University
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