Josephine Yuen
Union City,California
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
8
8
years of professional experience
Work History
General Manager
Vellichor Floors
Hayward, CA
11.2020 - Current
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Analyzed existing processes for effectiveness, and developed new systems as needed to enhance overall productivity levels.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed 20 team members who are onsite and at different locations.
- Identified areas of improvement in current business practices, and collaborated with other departments to develop action plans for implementation.
- Created a positive work environment by developing team-building activities that encouraged collaboration among departments.
- Managed inventory levels, and conducted corrective action planning to minimize long-term costs.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with applicable laws, regulations, and industry standards pertaining to operations management.
- Maximized time and employee productivity, consolidating data, payroll, and accounting programs into centralized systems.
- Directed daily operations and ensured efficient workflow management.
Office Manager
NaturEner
02.2019 - 08.2020
- Provided administrative support to the management team, including preparing reports and presentations.
- Maintained a filing system for records, correspondence, and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Coordinated meetings, conferences, travel arrangements, and department activities.
Office Service Associate
McDermott Will & Emery
04.2017 - 07.2018
- Organized filing system for documents such as invoices, contracts, and reports.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors at the front desk in a polite manner while providing assistance when needed.
- Handled confidential information with discretion while maintaining a high degree of professionalism at all times.
Education
Bachelor of Science - Hospitality and Tourism Management
San Francisco State University
CASkills
- NetSuite
- Customer service
- Inventory control
- Time management
- Team leadership
- Customer relations
- Organizational development
- Operations start-up
- Project management
- Production scheduling
- Operations management
Languages
4,3
Timeline
General Manager
Vellichor Floors
11.2020 - Current
Office Manager
NaturEner
02.2019 - 08.2020
Office Service Associate
McDermott Will & Emery
04.2017 - 07.2018
Bachelor of Science - Hospitality and Tourism Management
San Francisco State University
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