Josephine F. Rogers
Coach Operator
Summary
Passionate, detail-oriented and patient customer service professional with 10+ experience aiming to use my proven customer service, sales, and communication skills to effectively fill a role in a company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Professional Coach Operator
Mv Transportation Inc.
Lancaster, CA
07.2022 - Current
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
Professional Coach Operator
Transdev
Lancaster, Ca
06.2021 - 07.2022
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Transported passengers safely along prescribed routes according to tight schedules.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Conducted pre-trip inspections of bus for safe operation.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Inspected emergency equipment and verified safe working order for driver use.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Protected passengers from harm and bus from excess damage by complying with traffic regulations.
- Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
- Followed schedules precisely to completely daily routes.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
- Helped elderly passengers or those with limited mobility enter and exit bus.
Delivery Driver
Redtail Logistics
Palmdale, Ca
09.2020 - 05.2021
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
- Lifted, lowered and carried packages typically weighing [Number] pounds throughout regular course of delivery.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Successfully avoided time delivery delays by carefully planning best routes.
- Maintained consistent on-time delivery record with [Number]% of orders arriving ahead of schedule.
- Fostered positive working relationships with regular customers.
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Completed on-time deliveries by choosing best and most efficient routes.
Sales Associate
The Salvation Army
Lancaster, Ca
02.2020 - 09.2020
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
- Supported efficient and timely replenishment of sales floor merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Worked with loss prevention in monitoring shopper behavior.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
Sales Associate
Rite Aid
Palmdale, Ca
05.2020 - 06.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Recommended accessories and complementary purchases to boost revenue.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained records related to sales, returns and inventory availability.
Education
Certificate - Medical Assisting
Career Care Institute
Lancaster, CA 05.2015 - 06.2016
High School Diploma -
Antelope Valley Adult Education
Lancaster, CA 12.2014 - 06.2015
Skills
Technology-based navigation
Local traffic regulations
Map expertise
Passenger interaction
Clean driving record
Local route knowledge
Commercial driving
Defensive driving
DOT standards
Impeccable safety history
Safety-conscious
Vehicle inspections
Interpersonal Communication
Decision-Making
Analytical and Critical Thinking
Attention to Detail
Timeline
Professional Coach Operator
Mv Transportation Inc.
07.2022 - Current
Professional Coach Operator
Transdev
06.2021 - 07.2022
Delivery Driver
Redtail Logistics
09.2020 - 05.2021
Sales Associate
Rite Aid
05.2020 - 06.2020
Sales Associate
The Salvation Army
02.2020 - 09.2020
Certificate - Medical Assisting
Career Care Institute
05.2015 - 06.2016
High School Diploma -
Antelope Valley Adult Education
12.2014 - 06.2015