Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine F. Rogers

Coach Operator

Summary

Passionate, detail-oriented and patient customer service professional with 10+ experience aiming to use my proven customer service, sales, and communication skills to effectively fill a role in a company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Professional Coach Operator

Mv Transportation Inc.
Lancaster, CA
07.2022 - Current
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.

Professional Coach Operator

Transdev
Lancaster, Ca
06.2021 - 07.2022
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Conducted pre-trip inspections of bus for safe operation.
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
  • Inspected emergency equipment and verified safe working order for driver use.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Protected passengers from harm and bus from excess damage by complying with traffic regulations.
  • Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
  • Followed schedules precisely to completely daily routes.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
  • Helped elderly passengers or those with limited mobility enter and exit bus.

Delivery Driver

Redtail Logistics
Palmdale, Ca
09.2020 - 05.2021
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
  • Lifted, lowered and carried packages typically weighing [Number] pounds throughout regular course of delivery.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Maintained consistent on-time delivery record with [Number]% of orders arriving ahead of schedule.
  • Fostered positive working relationships with regular customers.
  • Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
  • Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
  • Completed on-time deliveries by choosing best and most efficient routes.

Sales Associate

The Salvation Army
Lancaster, Ca
02.2020 - 09.2020
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Issued receipts and processed refunds, credits or exchanges.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Worked with loss prevention in monitoring shopper behavior.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted customers and helped with product questions, selections and purchases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.

Sales Associate

Rite Aid
Palmdale, Ca
05.2020 - 06.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Recommended accessories and complementary purchases to boost revenue.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Maintained records related to sales, returns and inventory availability.

Education

Certificate - Medical Assisting

Career Care Institute
Lancaster, CA
05.2015 - 06.2016

High School Diploma -

Antelope Valley Adult Education
Lancaster, CA
12.2014 - 06.2015

Skills

    Technology-based navigation

undefined

Timeline

Professional Coach Operator

Mv Transportation Inc.
07.2022 - Current

Professional Coach Operator

Transdev
06.2021 - 07.2022

Delivery Driver

Redtail Logistics
09.2020 - 05.2021

Sales Associate

Rite Aid
05.2020 - 06.2020

Sales Associate

The Salvation Army
02.2020 - 09.2020

Certificate - Medical Assisting

Career Care Institute
05.2015 - 06.2016

High School Diploma -

Antelope Valley Adult Education
12.2014 - 06.2015

Similar Profiles

CREATE PROFILE
Josephine F. RogersCoach Operator