Josephine Yulia Nicolau
Salina ,KS
Overview
10
10
years of professional experience
Work History
Team Supervisor
American Red Cross
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Evaluated employee performance on an ongoing basis and provided constructive criticism.
- Managed workflow by assigning tasks to ensure maximum productivity.
- Enforced safety regulations to maintain safe working environment for all staff members.
- Conducted regular meetings with staff to discuss progress, challenges, and successes.
- Ensured safety, quality, identity, purity, and potency (SQUIPP) for all products collected.
Specialist II Collections
American Red Cross
06.2016 - Current
- Guaranteed blood collected met goals, regulatory requirements, and was safe for transfusion through meticulous attention to detail.
- Maintained and applied knowledge of Ethics and Compliance Standards.
- Ensured blood drive compliance with applicable Federal, State and local regulations.
- Swiftly and successfully resolved conflict resulting in satisfaction 100% of the time.
- Ordered and maintained supplies to maintain necessary inventory.
- Coordinated vehicle maintenance.
On the Job Instructor
American Red Cross
06.2016 - Current
- Trained new staff on company policies and procedures, as well as customer service techniques.
- Maintained accurate records of student progress.
- Evaluated learner progress and provided feedback and counseling.
- Recognized and corrected donor flow inefficiencies.
- Maintained role model standards in professional appearance and communications.
- Maintained and emphasized safe working conditions and practices.
- Performed skills assessment and documented learners progress.
Veterinary Receptionist
Weckel Pet Care
11.2013 - 06.2016
- Handled administrative tasks, calendar management, mass mailings and accepted company deliveries.
- Greeted clients in professional, friendly and hospitable manner.
- Provided comfort to pets and families while delivered exceptional customer service.
- Maintained animal records by documenting animal conditions, reactions and changes.
- Administered prescribed medications, both oral and injectable.
- Assisted veterinarian in animal handling and general treatment.
- Maintained consistent patient flow and advised patients of delays in schedule.
- Worked various shifts, including nights, weekends and holidays.
Education
Fort Hays State University
Hays, KS2013
High School Diploma -
SOLOMON HIGH SCHOOL
Solomon, KS2013
Skills
- Adaptability
- Costumer Service
- HIPAA Compliance
- Problem-Solving
- Time Management
- Team leading
Timeline
Specialist II Collections
American Red Cross
06.2016 - Current
On the Job Instructor
American Red Cross
06.2016 - Current
Veterinary Receptionist
Weckel Pet Care
11.2013 - 06.2016
Team Supervisor
American Red Cross
Fort Hays State University
High School Diploma -
SOLOMON HIGH SCHOOL