Josephita Maes
2615 Verde Dr,CO
Summary
Adept at fostering trust and ensuring safety, I leveraged strong communication and safe driving practices at Nexus to enhance patient satisfaction and reduce late arrivals. My ability to train new hires and collaborate effectively showcases my teamwork and problem-solving skills, contributing to a notable improvement in team performance and operational efficiency.
Overview
4
4
years of professional experience
Work History
Non Medical Driver
Nexus
02.2024 - 02.2025
- Developed strong rapport with regular clients leading to increased trust between driver-patient relationships.
- Participated in ongoing professional development opportunities to further enhance the level of service provided to patients.
- Decreased incidents of late arrivals by efficiently planning routes according to daily schedules, accounting for potential delays such as construction or traffic congestion.
- Stayed up-to-date on advancements in industry standards related to patient care during transport.
- Maintained compliance with all company policies as well as federal, state, and local regulations pertaining to non-emergency medical transportation services.
- Ensured patient safety by adhering to all traffic laws and company policies during transit.
- Assisted in training new hires, sharing best practices for safe and efficient patient transportation.
- Improved patient satisfaction by providing timely and efficient transportation services to medical appointments.
- Increased overall team performance through effective communication and collaboration with fellow drivers and dispatchers.
- Collaborated with schedulers to optimize daily routes, resulting in a reduction of unnecessary overtime hours.
- Maintained accurate records of mileage, trip logs, and vehicle maintenance for proper documentation and reporting purposes.
- Assisted patients with mobility issues, ensuring safe transfers to and from the vehicle using appropriate equipment when necessary.
- Enhanced patient comfort during transport by maintaining a clean and well-organized vehicle.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Maintained flexible availability to accommodate on-call hours.
Non Medical Driver
BEO
04.2023 - 02.2024
Non Medical Driver
Goodwheels
08.2021 - 04.2023
- Contributed to a positive work environment by consistently exhibiting professionalism and courtesy towards colleagues and clients alike.
- Developed strong rapport with regular clients leading to increased trust between driver-patient relationships.
- Assisted patients with mobility issues, ensuring safe transfers to and from the vehicle using appropriate equipment when necessary.
- Maintained accurate records of mileage, trip logs, and vehicle maintenance for proper documentation and reporting purposes.
- Expanded knowledge of local roadways, enabling faster transportation times even during peak traffic hours.
- Enhanced patient comfort during transport by maintaining a clean and well-organized vehicle.
- Reduced missed appointments by effectively communicating with patients and medical facilities regarding schedules and changes.
- Collaborated with schedulers to optimize daily routes, resulting in a reduction of unnecessary overtime hours.
- Participated in ongoing professional development opportunities to further enhance the level of service provided to patients.
- Ensured patient safety by adhering to all traffic laws and company policies during transit.
- Decreased incidents of late arrivals by efficiently planning routes according to daily schedules, accounting for potential delays such as construction or traffic congestion.
- Increased overall team performance through effective communication and collaboration with fellow drivers and dispatchers.
- Maintained compliance with all company policies as well as federal, state, and local regulations pertaining to non-emergency medical transportation services.
- Stayed up-to-date on advancements in industry standards related to patient care during transport.
- Assisted in training new hires, sharing best practices for safe and efficient patient transportation.
- Improved patient satisfaction by providing timely and efficient transportation services to medical appointments.
- Provided exceptional customer service, addressing any concerns or special needs of patients while in transit.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Maintained flexible availability to accommodate on-call hours.
Janitorial
Good Will
06.2021 - 04.2022
- Stayed up-to-date on industry best practices and recommended products through ongoing professional development opportunities within the janitorial field.
- Collaborated effectively with fellow janitorial staff members to efficiently complete large-scale projects in a timely manner.
- Enhanced team morale and reduced turnover by implementing recognition program for outstanding performance among janitorial staff.
- Upheld excellent standards in cleanliness and appearance, performing daily janitorial duties as required.
- Collaborated with fellow janitorial staff members on larger projects such as floor waxing or carpet shampooing tasks.
- Performed traditional janitorial tasks such as mopping, dusting, floor waxing, glass cleaning and waste disposal.
- Performed janitorial tasks such as dusting, spot cleaning and trash removal and disposal.
- Maintained cleanliness of facility by performing janitorial duties such as sweeping, mopping, and sanitizing surfaces as needed.
- Collaborated with fellow janitorial staff members to develop efficient cleaning schedules and routines for optimal productivity.
- Maintained a safe working environment for staff by enforcing proper safety procedures and guidelines in all janitorial tasks.
- Improved overall cleanliness by implementing efficient cleaning processes and schedules for the janitorial team.
- Promoted a clean and well-maintained facility through coordination of janitorial services and adherence to sanitation protocols.
Education
GED -
Red Rocks Community College
Denver, CO07.2006
Skills
- Strong communication skills
- Safe driving practices
- Critical thinking
- HIPAA compliance
- Defensive driving techniques
- Professionalism and courtesy
- Adaptive decision making
- Route planning
- Record keeping
- Vehicle maintenance
- Compassion and empathy
- Patient confidentiality
- Defensive driving
- Vehicle inspection
- Route navigation
- Transportation procedures
- Staff training
- Oxygen administration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Patient transport
- Self motivation
- Health and safety regulations
- CPR certified
- Patient transportation
- Written communication
Timeline
Non Medical Driver
Nexus
02.2024 - 02.2025
Non Medical Driver
BEO
04.2023 - 02.2024
Non Medical Driver
Goodwheels
08.2021 - 04.2023
Janitorial
Good Will
06.2021 - 04.2022
GED -
Red Rocks Community College
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