Resourceful professional in management operations known for high productivity and efficient task completion. Possesses specialized skills in strategic planning, team leadership, and operational improvement. Excels in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and the enhancement of team performance.
Overview
8
8
years of professional experience
Work History
Director of Operations
Boys & Girls Clubs of Tracy
07.2022 - Current
Successfully opened 7 new after-school sites in Jefferson Unified School District (25 employees, 7 managers, and over 700 children served)
Manages an annual budget of $10 million budget; continues to remain within margins and compliant with grant and federal funding requirements (ELOP, ASES, 21st Century, . etc.)
Implements successful business strategies to increase revenue (including average daily attendance) and target new markets
Conducts monthly safety drills and submits documentation to the state to ensure compliance
Supports the CEO and the Executive Team with special projects contributing to the club’s future expansion each year (25% of job duties)
Creates reports summarizing key performance indicators related to program operations activities
Leads cross-functional teams in the design of new programs, services, and initiatives (BGCA MyClub Hub implementation - Jan 2025 (ongoing)
Champions continuous improvement initiatives, incorporating lessons learned and best practices into business operations
Unit Director (After-School Program Director)
Boy & Girls Club of Tracy
11.2016 - 06.2022
Maintained a secure and stimulating environment for afterschool program participants, employees, parents, and affiliates.
Implemented creative, STEAM-based, trauma-informed program for member of all ages
Main point of contact with parents, facilities management, and the school district
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
Assisted in learning and development initiatives to deliver high quality programs for members aged K-8
Outlined clear objectives and guided employees towards milestone completion
Coached 8 years of boy’s and girls’ basketball teams to help youth improve morale and teamwork
Extra Support Roles
Boys & Girls Clubs of Tracy
07.2022 - Current
Main point contact of for strategic planning initiatives and scaling
Organized special events such as promotional activities and seasonal sales campaigns - Keena Turner Golf Tournament 2017-2023, Annual Black-Tie Gala Fundraiser 2016-2023
Main IT Support for company fundraisers - Wi-Fi, hot spot, TV delivery & setup, WAN and router setups, surge protectors, electrical, payment processors, safety coverings and back up devices
Collaborates with the Director of Finance - often the proxy when the Director of Finance is unavailable
Education
Associates of Science - Computer Electronic Engineering Technology
ITT Technical Institute
12.2011
Skills
Business Process Optimization
Project Management
Change Management
Learning & Development (L&D)
Networking
Payroll Management Systems
Cross-Functional Teamwork
Communication and Leadership
Areas Of Expertise
Non-profit After-school Program Management, 12+
Leadership and Development, 10+
Executive Leadership Support, 6+
IT Support, 6+
References
References available upon request.
Timeline
Director of Operations
Boys & Girls Clubs of Tracy
07.2022 - Current
Extra Support Roles
Boys & Girls Clubs of Tracy
07.2022 - Current
Unit Director (After-School Program Director)
Boy & Girls Club of Tracy
11.2016 - 06.2022
Associates of Science - Computer Electronic Engineering Technology
ITT Technical Institute
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