Joseph K Graham
Four Oaks,NC
Summary
Dynamic professional with a proven track record at Merck, excelling in cross-functional collaboration and operational efficiency. Demonstrated expertise in managing pharmacovigilance processes and training development, while showcasing strong communication, organizational and analytical skills. Committed to driving process improvements that enhance quality and value within the pharmaceutical industry.
Overview
31
31
years of professional experience
Work History
Specialist
Merck
09.2012 - 11.2025
- Led cross-functional teams to enhance operational efficiency in pharmaceutical processes.
- Developed and implemented training programs for staff, improving overall team performance.
- Managed project timelines and deliverables, ensuring alignment with corporate objectives.
- Streamlined communication protocols between departments, fostering collaboration and information sharing.
- Collaborated with cross-functional teams to achieve project goals on time.
- Maintenance and Configuration of the Merck Product Repository (Drug, Devices, Vaccines, Biologics) within the Argus and Veeva Vault Safety database per data standards, SOPs and Job-AIDS.
- Serves as local Subject Matter Expert on relevant PV regulations, processes, and procedures.
- Actively process and review requests for updates to Merck Code Lists, Product Repository, Worldwide Reportability Rules/Destinations, Studies within Argus and Veeva Vault Safety to facilitate worldwide adverse event reporting to Heath Authorities, Investigators and Ethics Committees.
- Provided subject matter expertise to support the development of training materials, standard operating procedures, and work instructions within the department.
- Provided "super user" and ad-hoc support for worldwide Global Pharmacovigilance (PV) Department personnel and Global Information Technology (GIT) to address/resolve PV safety database focused questions/issues.
- Tracked issues and questions, maintained and communicated ORACLE/ARGUS and Veeva Vault FAQs list for PV personnel.
- Managed, monitored and archiving of Team Mailbox.
- Responsible for execution of local PV processes and activities in collaboration with internal functional areas and external parties as assigned.
- Support local PV, business partner and vendor audits and inspections including readiness activities, document requests and CAPA activities.
- Support managing and performing local literature screening and assessment in accordance with company procedure and local requirements (as applicable).
Information Coordinator
Schering-Plough/Merck
12.2000 - 12.2012
- Processed case entry to comply with current protocols, regulations, SOPs and guidelines.
- Triaged incoming documents to ensure timely, effective medical and scientific evaluations of adverse event information.
- Produced, organized, communicated, maintained tracked case files.
- Participated on teams with Safety Surveillance Specialists to achieve compliance, productivity and customer satisfaction.
- Prepared narratives and coded terms prior to review by Safety Specialists.
- Case entry of cases received in Global Safety Department.
- Participated in reporting adverse experiences or events (AE) or product quality complaints (PQCs) associated with the use of company products in compliance with Corporate Policy for Patient Safety.
- Processed and coordinated the follow-up of adverse event information for non-serious and serious cases with subsidiaries, if appropriate.
- Maintained MedWatch AE report files sent to and received from FDA.
- Created and ran queries of the database and prepared various reports including NDA Periodic and ADR exception reports.
- Generated reminder file from AE database for follow-up correspondence and prepared follow-up faxes or letters.
- Prepared case entries into Records Management systems and PSUR case entry.
- Mentored new Information Coordinators for all therapeutic teams.
- Coordinated cases from Drug Information/Consumer Relations on GPV Triage mailbox.
- Searched cases for duplicate entries from Be-In-Charge Post-Marketing Program.
- Provided Back-up for Information Coordinator Supervisor.
- Managed data entry processes, ensuring accuracy and integrity of information systems.
- Developed training materials for new staff, improving onboarding efficiency and clarity.
- Implemented streamlined procedures for document management, reducing retrieval time significantly.
Senior Pharmacy Technician
Direct Scripts
01.1995 - 10.1999
- Oversaw medication dispensing processes, ensuring compliance with regulatory standards and safety protocols.
- Trained and mentored junior pharmacy technicians on operational procedures and customer service best practices.
- Implemented workflow improvements that enhanced efficiency and reduced prescription processing times.
- Managed inventory control systems to optimize stock levels and minimize waste of pharmaceutical products.
- Provided data entry of prescriptions into database.
- Filled prescriptions under the supervision of Registered Pharmacist.
- Assisted Chemotherapy department with inventory control and filling of chemotherapy medications in an aseptic environment.
- Provided customer service support when necessary.
Medical Management Coordinator
Oxford Health Plans
01.1997 - 1997
- Pre-certification of elective and emergent inpatient admissions
- Negotiated fees with non-participating providers when appropriate.
- Key resource for other departments on Medical Management policies.
- Identified and referred Health Care Provider issues.
- Accessed Clinical information to identify and refer members to case management programs.
Education
No Degree - Pharmacy
University of North Carolina At Wilmington
Wilmington, North Carolina, NCSkills
- Demonstrates proficiency in communication, organizational, and time management skills
- Ability to work in partnership with others (internally and externally)
- Ability to interface broadly with colleagues within related functions and cross-functionally and be able to work independently with no supervision except in the most complex of situations
- Demonstrates skills to drive change that enchanted processes within the company of cross-functionally that improves quality and/or values to the business
- High level of integrity and professionalism at work
- Ability to plan, organize, and perform high-quality work
- Good computer skills, including Microsoft Office applications
Timeline
Specialist
Merck
09.2012 - 11.2025
Information Coordinator
Schering-Plough/Merck
12.2000 - 12.2012
Medical Management Coordinator
Oxford Health Plans
01.1997 - 1997
Senior Pharmacy Technician
Direct Scripts
01.1995 - 10.1999
No Degree - Pharmacy
University of North Carolina At Wilmington