Joseph L. Chase III
5953 Fergus Dr,CO
Summary
Accomplished Branch Manager with a proven track record at Enterprise Rent-A-Car, enhancing customer satisfaction and streamlining operations for peak efficiency. Expert in Branch Operations Management and fostering robust customer relationships, excelling in strategic planning and critical thinking, driving significant improvements in performance and service quality.
Overview
8
8
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
09.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Station Manager
National Car Rental
01.2024 - 09.2024
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
Assistant Manager
Enterprise Rent-A-Car
05.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Management Trainee
Enterprise Rent-A-Car
05.2022 - 05.2023
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
HR Intern
Dakota Home Care
01.2022 - 04.2022
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Aided in updating job descriptions regularly, keeping them relevant to current market trends and organizational needs.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
Sales Associate
Home Depot
01.2017 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Business Administration
University of Mary
7500 University Dr Bismarck, ND 5850404.2022
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Employee Development
- Sales management
- Interviewing and Hiring
- Goals and performance
- Strategic Planning
- Critical Thinking
Timeline
Branch Manager
Enterprise Rent-A-Car
09.2024 - Current
Station Manager
National Car Rental
01.2024 - 09.2024
Assistant Manager
Enterprise Rent-A-Car
05.2023 - 01.2024
Management Trainee
Enterprise Rent-A-Car
05.2022 - 05.2023
HR Intern
Dakota Home Care
01.2022 - 04.2022
Sales Associate
Home Depot
01.2017 - 05.2022
Bachelor of Arts - Business Administration
University of Mary
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